Sales / Marketing Executive Jobs - Gurgaon

Technical Sales Executive

Technical Support Co

0 to 2 Years

Not disclosed

Expired

Posted: 21 Sep 16

Job Description

Job Description – Associate-SALES
Basic Traits:

Good communication Skills.
Ability to be assertive and persuasive without being aggressive.
Active listening skills.
Ability to learn and think quickly.
Self-reliant and reliable.

Skill Set Requirement: We are looking for friendly and articulate service-oriented people that have the five key traits for excellent sales staff.

Self-esteem
Drive
Jovial
optimistic
Dynamic
Maturity

Qualification/Experience:

Not pursuing graduation, pursuing graduation, Graduate
Person has to be flexible to work in shifts.
Worked on same LOB.

Profile-

Answering voice calls from first time caller’s / software subscribers in a professional manner. Understanding the issue and providing resolution to customer’s query (Technical/Non-Technical/Billing) in a timely and efficient manner, providing free diagnostic and pitching for a tech support sale on that call.
Managing at least 12 – 15 customer interactions from various partners during the production hours
Demonstrating intermediate diagnostic and relationship-development skills in addition to convincing and selling skills in all situations necessary on the call.
Taking customer details and documenting/tracking every interaction in the Documentation portal for details to be available immediately for the tech teams and also for future references.
Effectively managing daily productivity starting from reporting to work on time, break adherence/aux management in order to be available to work with customers, Meet revenue generation & other service delivery goals and provide the best possible experience to our subscribers.
Reporting new process issues that impact customers to the management Remaining up to speed on new technologies, new issues and new product offering.

**Fundamental Tech knowledge: Should be able to perform issue diagnosis & gain remote access of user’s PC. An unwavering commitment to customer service & demonstrating 'grace under pressure' in a fast-paced environment. Previous Experience in Technical Sales in an international voice process would be an added advantage.