Sales / Marketing Executive Jobs - Gurgaon - Technical Support Co

Eligibility : BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA

Location : Gurgaon

Last Date : 27 Sep 2016

Year of passing: 2014 - 2016

Experience Required: 0-2 Years

Hiring Process : Telephonic Interview

Technical Support Co - Job Details

Job Description – Associate-SALES 
Basic Traits: 
  • Good communication Skills. 
  • Ability to be assertive and persuasive without being aggressive. 
  • Active listening skills. 
  • Ability to learn and think quickly. 
  • Self-reliant and reliable. 

Skill Set Requirement: We are looking for friendly and articulate service-oriented people that have the five key traits for excellent sales staff. 
  • Self-esteem 
  • Drive 
  • Jovial 
  • optimistic 
  • Dynamic 
  • Maturity 
  • Not pursuing graduation, pursuing graduation, Graduate 
  • Person has to be flexible to work in shifts. 
  • Worked on same LOB. 
  • Answering voice calls from first time caller’s / software subscribers in a professional manner. Understanding the issue and providing resolution to customer’s query (Technical/Non-Technical/Billing) in a timely and efficient manner, providing free diagnostic and pitching for a tech support sale on that call. 
  • Managing at least 12 – 15 customer interactions from various partners during the production hours 
  • Demonstrating intermediate diagnostic and relationship-development skills in addition to convincing and selling skills in all situations necessary on the call. 
  • Taking customer details and documenting/tracking every interaction in the Documentation portal for details to be available immediately for the tech teams and also for future references. 
  • Effectively managing daily productivity starting from reporting to work on time, break adherence/aux management in order to be available to work with customers, Meet revenue generation & other service delivery goals and provide the best possible experience to our subscribers. 
  • Reporting new process issues that impact customers to the management Remaining up to speed on new technologies, new issues and new product offering. 

**Fundamental Tech knowledge: Should be able to perform issue diagnosis & gain remote access of user’s PC. An unwavering commitment to customer service & demonstrating 'grace under pressure' in a fast-paced environment. Previous Experience in Technical Sales in an international voice process would be an added advantage.
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