Sales Seccess Executive Jobs in Hyderabad - Jumbo Tails
Job Description
Job Description:
As a Customer Success Executive at Jumbotail you will -
- Acquire your set of customers and manage the initial incubation processes to understand the flow of acquisition and incubation
- Activate your set of customers through high impact at the time of acquisition & using scalable mechanism
- Use scalable resources for acquisition and updating newer version of the app in long run
- Drive recency of the customer and make sure customers are transacting in our platform
- Own overall relationship with assigned customers, which include: Increasing product adoption, ensuring retention, satisfaction and success.
- Establish an emotional connection with each assigned customer and drive continued value of Jumbotail products and services.
- Program manage any escalations related to assigned customers.
- Work with customers to establish critical Issues or Issue patterns and aid the customers by scalable fashion
- Own Jumbotail business transparency to the assigned customers.
- Work to identify & develop opportunities to other business team to increase the share of wallet of the customer
- Build a culture of customer point of view in all the business discussion
- Advocate customer needs/issues cross-functionally.
- Develop, prepare, and nurture customers for Jumbotail & Government policies and legal aspects.
Mandatory Requirements:
- Knowledge of regional languages as most of our customers communicate in their regional languages. (Languages are region specific) .
- Willingness to work on field and get hands dirty Passion to work with startups, especially food and grocery industry.
- Willingness to go above and beyond for customers with high bias for action.
- Graduation/Masters from Tier1/Tier2 college of the state.
- 0-24 month of work experience in customer facing (F2F) role
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id597827
Job Category Others
Locality Address
State Telangana
Country India
About Company
About Jumbotail:
Jumbotail is a top tier VC funded startup, building an online wholesale marketplace for food and
grocery, targeted at wholesale buyers. Our vision is to organise the food and grocery ecosystem
in India using technology, data science and design. Jumbotail Marketplace offers a wide
selection of products including staples, spices, dry fruits, packaged foods, and FMCG products.
Sellers (traders, manufacturers, and brands) can list their food, grocery and FMCG products.
The Jumbotail Marketplace is accessible to customers through a mobile app available in 4
languages - Kannada, Malayalam, Hindi and English. Jumbotail provides full stack services
including storefront delivery and payments collection for its sellers, as well as working capital
credit from third party credit providers to its customers using rich transactional data and
proprietary algorithms.
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