SBI jobs for Program Manager in Mumbai. Last Date to apply: 09 Feb 2023
Job Description
ADVERTISEMENT NO: CRPD/SCO/2022-23/30
Designation - Program Manager
Number of Job Vacancies - 4
Educational Qualification
- Graduate in B.C.A./B. Sc. (Computer Science)/B. Tech. (Computer Science / Information Technology) from Government recognized University or Institution
- Any Graduate (Regular) with (Full time) PG Degree or Diploma in Computer Science or Information Technology
Post-Qualification Experience
- Post Qualification experience of minimum 5 yrs. with at least 2 yrs. experience as Program Manager across Customer service BPO or in captive BPO centres in designing Contact Centre related journeys including end-to-end digital journeys
- Experience in managing projects for customer journeys, designing customer journeys, driving cross functional interactions with business, IT teams to deliver new journeys
- Understanding of basic technology workflows, and ability to design business requirement documents and work with teams in an agile manner
- Experienced in understanding process gaps, identify/design new initiatives and track progress against the KPIs
Specific Skills required
- Advanced Microsoft Office Tools skills, Program management tools, Call Centre tools / technology (Preferred)
Job Profile
- Evaluation for feasibility & inclusion of new services, journeys to be offered by the Bank on Contact Centre (both Inbound – Customer service, Outbound – Sales, collections) to the customers
- Benchmarking and market landscaping across journeys and features offered by best-in-class Contact Centre in India and globally
- Redesign prioritized journey's Redesigning journeys in accordance with current requirements/ Reviewing existing journeys and tweak it to make it effective and customer centric
- Suggestions for inclusion of new customer service journeys (at agent, IVR), Outbound journeys (Sales, Collections) and new-age technologies in Contact Centre
- Design of the journeys in cross-functional manner with business, IT teams
- Continuous troubleshooting and de-bottlenecking to ensure adherence to agreed timelines
Key Responsibility Areas
- Prioritize continuously: High traction journeys prioritized for early launch/ Interaction with stake holders.
- Identification of journeys and features offered by leading Contact Centre in India & globally
- Structure the problem: Conducting garage meetings / Devising and suggesting of new CC journeys
- Design, facilitation of development as per bank processes and ensuring timely launch of new features and journeys
- Data analysis of Current Calls Utilizing analytics for designing fresh journeys/ Improvement in quality of data for better analytics
- Improvement in Contact centre performance metrics on inbound, outbound processes
Contract Period
- 3 Years (Renewable for a further period of 2 years at the discretion of Bank)
Maximum Age As on 01/04/2022 (in Years)
- 35 years
Remuneration/CTC
- Market best CTC
Important Dates
- Application Starting Date - 20.01.2023
- Application Ending Date - 09.02.2023
SELECTION PROCESS:
The selection of candidates will be based on Short-listing, Interview & CTC Negotiation.
i) Shortlisting:
- Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Short-listing Committee constituted by the Bank will decide the shortlisting parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard.
ii)Interview:
- Interview will carry 100 marks. The qualifying marks in interview will be decided by Bank. No correspondence will be entertained in this regard.
iv) Merit List:
- Merit list for selection will be prepared in descending order based on scores obtained in interview only. In case, more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the merit.
Place of posting
- Mumbai
More information about this Program Manager Job
Please go through the below FAQs to get all answers related to the given Program Manager job
- What are the job requirements to apply for this Program Manager job position?
- Ans: A candidate must have a minimum of 3+ year experience as an Program Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Program Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Program Manager position?
- Ans: There are immediate 4 job openings for Program Manager in our Organisation.
Job Particulars
Role management trainee
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1675002
Job Category Govt Jobs , BSc/BCA/BBM , Management
Locality Address
State Maharashtra
Country India
About Company
SBI Recruitment 2023 (Fresher Jobs, Vacancies): Apply online for latest SBI jobs (Online SBI) and Exam across India for, Probationary Officer (PO), relationship executive, manager, assistant & Deputy manager etc, updated on #!current_date!# through Freshersworld across India. Also get latest SBI online notifications on PO, clerk, specialist officers etc. The State Bank of India (SBI) is one of the leading PSU multinational Public sector banks and financial services company which is Government based organisation with US$ 360 billion in asset and its headquarters in Mumbai, Maharashtra. The SBI is regarded as oldest bank in India and it is established with the combining of many old banks such as State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of Travancore, State Bank of Bikaner & Jaipur,)and with the Bharatiya Mahila Bank. SBI made with great history of more than 200 years attenuated with an innovative outlook. SBI recruitment 2023, offers excellent career opportunities to every graduate for various posts such as SBI PO, SBI Associate, SBI Clerks and many more. State Bank of India SBI will issue the recruitment notification to fill the various vacancies in the posts of Clerical Cadre in different locations.
Jobs By Location
Mumbai
Bangalore
Ahmedabad
Gurgaon
Hyderabad
Chennai
Delhi
Kolkata
Noida
Pune
Others also searched for
Job & career videos Subscribe
