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SBI jobs for Specialist Cadre Officer in Mumbai. Last Date to apply: 04 May 2022

Specialist Cadre Officer

SBI
experience-icon 3+ Years
salary-icon Not disclosed
qualification-icon BE/B.Tech, ME/M.Tech, MSc, Any Graduate
Expired

Posted: 13 Apr 22

Job Description

ADVERTISEMENT No. CRPD/SCO/2022-23/05

State Bank of India (SBI) invites application for the position Specialist Cadre Officer

State Bank of India invites On-line application from Indian citizen for appointment in the following Specialist Cadre Officer posts on contract basis.

Position: Vice President & Head (Contact Centre Transformation)

No of Post: 01

Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer Science / IT graduates / post-graduation in IT related fields will be preferred

Work Experience & Specific Skill as on 01.04.2022: 
  • Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
  • Deep knowledge of contact centre fundamentals, service excellence, and client management. 
  • Excellent communication skills, 
  • Strong team management skills
  • Knowledge of Digital deployment of applications through call centres

Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.


Position: Senior Special ExecutiveProgram Manager Contact Centre

No of Post: 04

Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

Work Experience & Specific Skill as on 01.04.2022: 
  • Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. 
  • Experienced in identifying process gaps and measuring Key Performance Indicator (KPI) 
  • Managing projects for customer journeys
  • Designing customer journeys
  • IT service Management workflow configurations 
  • Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.


Position: Senior Special ExecutiveCustomer experience, Training & Scripts Manager (Inbound & Outbound)

No of Post: 02

Educational Qualification: Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred.

Work Experience & Specific Skill as on 01.04.2022: 
  • Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)
  • Deep knowledge of contact centre fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management
  • Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)
  • Strong team management skills

Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.


Position: Senior Special ExecutiveCommand Centre Manager

No of Post: 03

Educational Qualification: Graduate from a recognized University Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.

Work Experience & Specific Skill as on 01.04.2022: 
  • Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc. 
  • Deep knowledge of contact centre fundamentals, service excellence, and client management
  • Strong team management skills 
  • Data analysis
  • Managing strong MIS / development of new Management Information System (MIS) 
  • Designing dashboards 
  • Troubleshooting
  • IT service Management workflow configuration

Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.


Position: Senior Special ExecutiveCommand Centre Manager

No of Post: 01

Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

Work Experience & Specific Skill as on 01.04.2022: 
  • Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
  • Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc. 
  • Prior experience of Improving KPIs such as connect percentage, dial outs, etc. 
  • Strong team management and data driven skills 
  • Troubleshooting 
  • Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.


Age Limit: Max Age as on 01.04.2022: 35 to 50 years

Application Fees: Application fees (Non-refundable): Rs 750/- ( Seven Hundred Fifty only) for General/ OBC/EWS candidates and NIL for SC/ST/PWD candidates.

Job Particulars

Role hr admin
Education BE/B.Tech, ME/M.Tech, MSc, Any Graduate
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1465296
Locality Address
Country India

About Company

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the most trusted Bank by Indians through generations.
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