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SBI jobs for Specialist Cadre Officer in Mumbai. Last Date to apply: 11 May 2022

Specialist Cadre Officer

SBI
experience-icon 3+ Years
salary-icon Not disclosed
qualification-icon BBA/BBM, BE/B.Tech, MBA/PGDM, Any Graduate
Expired

Posted: 09 May 22

Job Description

ADVERTISEMENT No. CRPD/SCO/2022-23/05

State Bank of India (SBI) invites applications for the position of Specialist Cadre Officer 

State Bank of India invites Online applications from Indian citizens for appointment in the following Specialist Cadre Officer posts on a contract basis.

1. Position: Vice President & Head (Contact Centre Transformation)

2. No of Post: 01

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer Science / IT graduates / post-graduation in IT-related fields will be preferred

4. Work Experience & Specific Skill as of 01.04.2022: 

● Post qualification experience of a minimum of 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centers of the Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

● Deep knowledge of contact center fundamentals, service excellence, and client management. 

● Excellent communication skills, 

● Strong team management skills

● Knowledge of Digital deployment of applications through call centers

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidates. CTC will depend upon the experience and emoluments of the candidate in the present employment and place of posting. 

1. Position: Senior Special ExecutiveProgram Manager Contact Centre

2. No of Post: 04

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT-related fields will be preferred

4. Work Experience & Specific Skill as of 01.04.2022: 

● Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centers of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. 

● Experienced in identifying process gaps and measuring Key Performance Indicator (KPI) 

● Managing projects for customer journeys

● Designing customer journeys

● IT service Management workflow configurations 

● Hands-on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidates. CTC will depend upon the experience and emoluments of the candidate in the present employment and place of posting. 

1. Position: Senior Special ExecutiveCustomer experience, Training & Scripts Manager (Inbound & Outbound)

2. No of Post: 02

3. Educational Qualification: A Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred.

4. Work Experience & Specific Skill as of 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centers of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)

● Deep knowledge of contact center fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management

● Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)

● Strong team management skills

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidates. CTC will depend upon the experience and emoluments of the candidate in the present employment and place of posting. 

1. Position: Senior Special ExecutiveCommand Centre Manager

2. No of Post: 03

3. Educational Qualification: Graduate from a recognized University Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.

4. Work Experience & Specific Skill as of 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centers of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc. 

● Deep knowledge of contact center fundamentals, service excellence, and client management

● Strong team management skills 

● Data analysis

● Managing strong MIS / development of new Management Information System (MIS) 

● Designing dashboards 

● Troubleshooting

● IT service Management workflow configuration

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidates. CTC will depend upon the experience and emoluments of the candidate in the present employment and place of posting. 

1. Position: Senior Special ExecutiveCommand Centre Manager

2. No of Post: 01

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT-related fields will be preferred

4. Work Experience & Specific Skill as of 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive center of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

● Deep knowledge of contact center fundamentals, outbound Contact Centre efficacy, etc. 

● Prior experience in Improving KPIs such as connect percentage, dial-outs, etc. 

● Strong team management and data-driven skills 

● Troubleshooting 

● Hands-on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidates. CTC will depend upon the experience and emoluments of the candidate in the present employment and place of posting.


Age Limit:
Max Age as of 01.04.2022: 35 to 50 years

Application Fees:
Application fees (Non-refundable): Rs 750/- ( Seven Hundred Fifty only) for General/ OBC/EWS candidates and NIL for SC/ST/PWD candidates.

Job Particulars

Role hr admin
Education BBA/BBM, BE/B.Tech, MBA/PGDM, Any Graduate
Who can apply Experienced (3+ Years)
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id1473738
Locality Address
Country India

About Company

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the most trusted Bank by Indians through generations.
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