Senior Associate Jobs in Chennai - Meta Data Technologies Pvt Ltd

Req ID: 109740

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Planning & Scheduling Senior Associate - WFM Position to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Required Skills For This Role Include

Minimum of three years call center experience or a combination of education and experience.
Microsoft Excel skills in updating and creating spreadsheets, formulae, tables, formatting, advanced charting, graphics and pivot tables.
The ability to understand the companies Service Level Requirements and the conditions that impact Service Levels.
Must have a high degree of self-motivation and ability to commit to a high degree of sensitive data.
Must have the ability to adapt to changing priorities on short notice and be able to work with a diverse workgroup.

Must Have Strong Analytical Skills And Problem Solving Experience.

The position will real time monitor the representatives call status and assist reps with questions.
The position will be responsible for the creation of accurate schedules.
The position will collect, validate and complete analysis on operational data to identify trends impacting the overall team performance.
The position will create reports to leadership on a regular basis outlining the forecasts and the team’s performance to the forecast.
The position will assist management with new representatives with floorplan creation as well as assist with desk moves on a regular basis.