Senior Collection Associate(O2C) Jobs in Delhi - Clifford Chance

Senior Collection AssociateO2C

Clifford Chance

0 to 3 Years

Not disclosed

Expired

Posted: 11 Mar 21

Job Description

Job Description

Job Title

Senior Associate

Business Area

Commercial Services – Billing Collection

Job Type

Career band

Role type

Permanent

Assistant

Administration Assistant

Location

India

Days/Hours of Work

Monday to Friday, 1.30pm – 10.00pm or 2.30pm – 11.00pm (IST)

Reports to

Deputy Manager

Summary

Clifford Chance Business Services (CCBS) provides a wide range of IT Enabled Services to its client/parent company, Clifford Chance LLP. Having grown steadily over ten years, the company employs around 500 highly skilled and experienced professionals enabling the organization to successfully support its client in the following areas:

Finance
Information Technology
Administration and Research
Legal Support Centre
Document Production Unit
Project Management and Continuous Improvement

Key Responsibilities Of Billing Resource

Key Responsibilities of Collection Resource

Billing Management

Narrative Review
Establishing the billing activity of the projects/ matters.
Generate the pre bill and drafts.
Review of the draft bill.
Follow up with Secretaries if required for amendment.
Finalization of the bills if in scope.
Complete quality assurance on billing field
Reconcile the data.
Comply with TAT and Accuracy as per SLA / operations metrics
Handling local office's queries
Supporting role during audits

Collection Management

Establishing the collection activity/ cycle.
Follow up with clients for payment.
Handling client queries.
Handling Local offices queries.
Analyzing the bad debt
Managing the client contacts
Initiating the improvements for quick payment release
Initiating the improvements for reducing lock ups.
Maintaining the debtor summary and scope

Key Requirements

The Successful Candidate Should Have

Desired experience:

1+ Years relevant experience in Billing and collection/ Accounts receivables
Commerce graduate. Flexibility to work in 24*7 environments
Good communication - oral & written
Self-starter, energetic and good team player
Open to deliver additional efforts as and when needed
Achievement of Weekly/Monthly/Quarterly targets and SLA.
Been driven and motivated to achieve targets set.
Following Robust escalation process.
Resilient under pressure and ability to quickly adapt to unforeseen work demands, Including day-to-day activities
Handling of queries for the owned area of responsibility
Working with cross functional teams in Country
To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
To respond and action in a timely professional manner any escalations received

To provide timely and accurate reporting that captures performance trend metrics and actionable management information.