Senior Customer Service Representative Jobs in Noida - HCL technologies

Senior Customer Service Representative
HCL technologies
1 to 3 Years
HCL technologies
Last Date 13 Sep 2019
This Job is Expired

HCL technologies - Job Details

Date of posting: 06 Jun 19
Job Description:
  • Provides Technical Assistance and resolve the end customer issues as per defined SLA.
  • Able to work independently and efficiently to meet SLA 
  • Able to promptly answer support related email, phone calls and other electronic communications and meet the qu 
(1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process 
(2.) Improving skill level throughSelf development / nominating training programs Skill reverification Tests 
(3.) Meet the defined Quality Scores. Innovation & Process Improvement 
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team 
(5.) To consistently meet or exceed CSAT parameters as defined for the process.

Job Family: Delivery Voice

Qualification: B Tech

No. of Positions: 01 Post

Experience: 1-3 Years

Skill (Primary): Application Dev and Mgmt-ADM(BSERV )-Microsoft Technologies-SQL Server

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : 1 to 3 Yr Exp
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3 Years)

About HCL technologies

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31st Mar, 2019.
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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HCL technologies recruiting Senior Customer Service Representative Experienced(1 to 3 Years) candidates candidates nearby Noida.HCL technologies vacancies for Senior Customer Service Representative is recruited through Written-test, Face to Face Interview etc.
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