Senior Executive Jobs in Hyderabad - Tata Teleservices Limited
Job Description
Having a strong hold on telecom products of data and voice
Responsible for handling transactions (Calls/emails/complaints) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
Responsible for handling personal KPIs/KRAs
Team player
Responsible for working in shifts
Responsible for high level of customer focus
Skills :
Customer centric and high focus on customer facing processes
Excellent hands on experience in handling call center & complaint management operations for high end customers
Excellent communication skills and hold on English & Hindi
Strong customer handling skills
Qualification:
Any Graduate / Diploma in ECE
Overall Work Experience:
Minimum 0 to 2 years of experience in the BPO segment handling highend telecom customers
Behavioral Attributes:
Inclination towards innovation
- Strong customer focus
- Good analytical skills
- Strong communication and interpersonal skills
Job Particulars
About Company
Tata Teleservices is one of India's leading mobile telecommunications service providers, delivering mobile connectivity, content and services to more than 65 million business and retail consumers in 450,000 towns and villages across the country. Operating under the unified flagship brand name Tata Docomo, the company is focused on innovation and technology. Having a pan-India presence across India's 19 telecom circles, Tata Teleservices offers integrated telecom solutions and operates its wireless networks on the GSM, CDMA and 3G technology platforms.
Tata Teleservices commands market leadership with its Photon family of 3G and Wi-Fi products. Tata Teleservices, through its pioneering offerings such as e-Governance, Machine to Machine (M2M) and m-Remittance (m-Rupee) services, has helped to improve citizen services, public safety and governance.
