Senior Executive - Renewal Collection Jobs in Nagpur - For a client of TeamLease Services Ltd
Job Description
Job Description
Operations Responsibility
1. Calling customers to persuade him to pay renewal premium and educating him on the preferred mode of payments.
2. Co-ordinate with Field staff, Sales and operations to fulfil customer requests and resolve
grievances if any,
3. Responsible for Calling the data allocated within TAT as defined and increase the contact ability performance
Training Quality Responsibility
1. Will be the certified trainer for the Zonal Contact Centre(ZCC) Team and will be responsible for
New Hire Induction training for the ZCC
2. Will be responsible for 20% Call audits of the ZCC associate calls.
3. Will also act as a floor supervisor for handling escalation calls
Requirement
1. Graduates with minimum 1 year of working in Contact Center in BFSI Processes
(Inbound/Outbound processes) preferably in Renewal, Loan collection process.
2. Candidate with education qualification of 10+2 or equivalent can be considered provided relevant
work experience in Insurance/ Bank Collections for more than 2 year.
3. Excellent communication skills in Hindi, English and Regional Language as required
4. Telephone etiquette & should be Computer literate, able to handle Excel Basics
Other Key Requirements due to Current COVID -19 situation
The Candidate may have to work from home at places where we have restrictions/lock down
Candidate will have to use his own mobile phone & sim card to make official phone calls to
customers and to use data for accessing SUD Life Applications (Necessary recharge
reimbursement will be credited at the end of the month)
Candidates must have good data network at home location to avoid impact on accessing data
over phone.
Wherever required, we will be offering desktops/laptops to associates to work from home. It will be the associates responsibility for safety and security of the device