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Senior Executive - Renewal Collection Jobs in Nagpur - For a client of TeamLease Services Ltd

Senior Executive - Renewal Collection
For a client of TeamLease Services Ltd
0.6 to 4.5 yrs
15000 - 17000 Monthly
For a client of TeamLease Services Ltd
Last Date 18 Sep 2020
This Job is Expired

For a client of TeamLease Services Ltd - Job Details

Date of posting: 20 Jul 20

Job Description


Operations Responsibility

1. Calling customers to persuade him to pay renewal premium and educating him on the preferred mode of payments.

2. Co-ordinate with Field staff, Sales and operations to fulfil customer requests and resolve

grievances if any,

3. Responsible for Calling the data allocated within TAT as defined and increase the contact ability performance


Training Quality Responsibility

1. Will be the certified trainer for the Zonal Contact Centre(ZCC) Team and will be responsible for

New Hire Induction training for the ZCC

2. Will be responsible for 20% Call audits of the ZCC associate calls.

3. Will also act as a floor supervisor for handling escalation calls


Requirement

1. Graduates with minimum 1 year of working in Contact Center in BFSI Processes

(Inbound/Outbound processes) preferably in Renewal, Loan collection process.

2. Candidate with education qualification of 10+2 or equivalent can be considered provided relevant

work experience in Insurance/ Bank Collections for more than 2 year.

3. Excellent communication skills in Hindi, English and Regional Language as required

4. Telephone etiquette & should be Computer literate, able to handle Excel Basics


Other Key Requirements due to Current COVID -19 situation

The Candidate may have to work from home at places where we have restrictions/lock down

Candidate will have to use his own mobile phone & sim card to make official phone calls to

customers and to use data for accessing SUD Life Applications (Necessary recharge

reimbursement will be credited at the end of the month)

Candidates must have good data network at home location to avoid impact on accessing data

over phone.

Wherever required, we will be offering desktops/laptops to associates to work from home. It will be the associates responsibility for safety and security of the device

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category :
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 to 4.5 yrs)

About For a client of TeamLease Services Ltd

NA
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Telecaller
12th Pass (HSE)
Telecaller
B.Com, BA(Commerce), M.Com
Telecaller
12th Pass (HSE)
BPO Customer Support Executive
B.Com, BA, BBA/BBM, BCA, BE/B.Tech...

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