Senior NOC Engineer Jobs in Chennai - Cynosure Corporate Solutions
Job Description
Roles and Responsibilities
- 24/7*365 Monitoring of the following (but not limited to):
- Infrastructure Monitoring e.g. Network Circuits, Servers (Date Centre Hosted & Cloud Host)
- Application Monitoring e.g. New Relic, PRTG, etc.
- Business Monitoring e.g. Volume Drop in Calls, Topups, Opt-in, etc
- Perform Troubleshooting to determine the Impact of Issue triggered through Alert / Alarm.
- Driving Major Incidents till resolution, Major Incident Communication to Stakeholders.
- Major incident central point of contact and control and Ensuring all necessary parties are engaged.
- SLA and Performance reporting
- Trend analysis and identification to feed back into relevant teams to mitigate or prevent future issues.
- Provide in depth technical experience and guidance to other team members.
- Exploring the Gaps in Current Monitoring System and service not brought under Monitoring.
- Establish and maintain relationships with key internal stakeholders and external partners and vendors
- Act as a technical resource as and when required with project to change or upgrade parts of our environment• Reviewing and improving operational processes, procedures and documentation associated with the operations of these systems.
- Ensuring that all security policies and procedures are followed without exception, reporting any deficiencies or non-compliance.
- Working Knowledge on Various Monitoring Tools E.g. New Relic, solar Winds, PRTG, etc
- Working Knowledge on Cloud Technology e.g. AWS, Azure, Google Cloud, etc
- Working Knowledge on IT Service Management Standards e.g. ITIL, Scrum, etc
- Basic IP networking Knowledge, (Routing & Switching)
- Hands On Exposure on Incident Management, Incident Communication, etc.
- End User Ticket Diagnosis.
- Good Analytics Skills, Verbal Communication, Written Communication.
- Certified on recognised Cloud Technoloy e.g. AWS, Azure, Google Cloud, etc.
- Certified on IT Service Management Standard e.g. ITIL
- Good Understanding of AWS Services e.g. route53, EC2, load Balancers,etc
- Good Understanding of Azure Services e.g. Application Insights, Logic App, MS SQL, Cosmos DB,etc.
- Simple Scripting Knowledge to Automate Routine Tasks.
- Good understanding Ericsson /Huawei / Telecom architecture in a TDM and VoIP evolving world.
- IP architecture knowledge with the capability to dimension a network for new products and services
- 4-8 years experience in monitoring and support of IT applications and services (Windows and Linux based)
- ITIL v3 Practitioner (Desirable)
Job Particulars
Role engineer core non it
Who can apply Experienced (3+ Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1232896
Job Category Core Technical , BSc/BCA/BBM
Locality Address T. Nagar
State Tamil Nadu
Country India
About Company
Business management consultant in Chennai, Tamil Nadu
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