Senior Product Consultant - Cold Fusion Jobs in Bangalore - Adobe

Senior Product Consultant - Cold Fusion
Any Graduate, Any Post Graduate
Senior Product Consultant - Cold Fusion Jobs in Bangalore - Adobe
Last Date 10 Dec 2019
This Job is Expired

Adobe - Job Details

Date of posting: 11 Oct 19
Senior Product Consultant - Cold Fusion

Location : Bangalore

What you’ll do:

  • Deliver First Call Resolution by handling customer requests and resolving customer’s technical and non technical issues as often as possible during the first contact for assigned products.
  • Provide a professional & competent standard of phone and online support (chat/email) for Global customers.
  • Accurately document all customer interactions in a case tracking database. Content to be logged in full written English
  • Communicate and articulate clearly with the customer (in both verbal and written communication).
  • Call back customers waiting for follow-up in the agreed timeframe.
  • Demonstrate ownership and willingness to resolve issues in a timely manner.
  • Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Understanding of escalation handling procedures
  • Understand the issue’s business impact
  • Resolve known customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials
  • Resolve undocumented customer issues through advanced problem solving
  • Obtain general understanding of OS and application operations related to product usage
  • Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions
  • Should forward any issues/escalations to next level of support for further resolution
  • Participation in Business Intelligence processes including taking an active role in Knowledgebase document creation, incident case notes logging and recording, bug logging etc.
  • Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps.

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Job Category : Recruitment
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Adobe

Adobe is changing the world through digital experiences. We give everyone - from emerging artists to global brands - everything they need to design and deliver exceptional digital experiences.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, ethnicity, sexual orientation, gender identity or expression, disability or veteran status.
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Adobe recruiting Senior Product Consultant - Cold Fusion candidates nearby Bangalore.Adobe vacancies for Senior Product Consultant - Cold Fusion is recruited through Written-test, Face to Face Interview etc.
Adobe Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in HR / Admin job field. The candidates nearby Bangalore can apply for Senior Product Consultant - Cold Fusion position in Adobe. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Adobe recruitment, candidates are mostly chosen for the department of HR / Admin . To learn more about the current jobs and other details, it is better to go through official site of Adobe and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Adobe and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Adobe and near your city and get a secured career.