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->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.
->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims.
->Analyzing medical insurance claims for quality resolution.
->Resolving complex situations following pre-established guidelines.
->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
->Organizing and completing tasks according to assigned priorities.
Requirements for this role include
->Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
->University degree or equivalent that required 3+ years of formal studies of the English language.
Job Summary
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