SEO / Social Media Jobs - Mumbai - Orniza

Eligibility : BVSc, BBA/BBM, CS, BCA, BHM, ICWA, B.Com, BA

Location : Mumbai(Mumbai-Others)

Last Date : 15 Oct 2016

Salary : 10000 - 20000 Rs Per Month

Experience Required: 1 Years-3 Years

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

Skills: Microsoft excel, Microsoft Office Skills

Orniza - Job Details

About You

  • We’re looking for someone with experience in operations

  • You’ll be working from Mumbai

About Position

  • You will service customers by maintaining customer relationships, responding to inquiries, documenting actions and resolving product and service concerns by interactions via phone, email, chat, etc.

Details: Day to Day work

  • Manage web orders and provide customer service via email and phone
  • Resolve customer requests, questions and complaints for accounts
  • Prepare shipments and return labels on FedEx, DTDC, etc
  • Schedule and coordinate deliveries for FedEx, etc
  • Answer, screen and transfer inbound phone calls
  • Works closely with the warehouse to ensure shipments are shipped on a timely matter and as instructed
  • Understand importance to know what customer’s needs are and have a good system to follow up
  • Handles incoming customer service emails and phone calls. -
  • Maintain customer records by updating account information. -
  • Engage customers by answering product and service questions and suggesting information about other products and services.
  • Assist with all aspects of customer service whether related to e-commerce or not.
  • May need to do some research into the market to analyze information and solve problems.


  • Candidates with excellent Communication in English is Must
  • High School Diploma or equivalent
  • 1 to 3 years experience in a customer service role preferred
  • Customer Service experience / personality and excellent data entry skills
  • Experience using Microsoft Office including Word, Outlook, and Excel
  • Excellent written, verbal, and interpersonal communication skills


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