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Server Support Engineer Jobs in Noida - SageNext Infotech Pvt. Ltd.

Server Support Engineer
SageNext Infotech Pvt. Ltd.
BSc(CS, IT), BCA, BE/B.Tech(CSE, IT)
2018
180000 - 300000 Per Year
Server Support Engineer Jobs in Noida - SageNext Infotech Pvt. Ltd.
Last Date 31 Dec 2018

SageNext Infotech Pvt. Ltd. - Job Details

Date of posting: 04 Dec 18
Job Description

Job Summary

  • We are looking for a Server Support Engineer to provide enterprise-level assistance to our customers.
  • Criteria: Graduates (Technical / Non-Technical) with good communication skills, Neutral/Indian English accent mandatory, Customer-Centric or At least 1 year of experience in a US based process, American accent preferred in case of experienced candidate.

Responsibilities

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. technical sales)
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

Requirements

  • Proven work experience as a Technical Support Engineer, Server Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with Windows/Linux/ OS environments.
  • Good understanding of computer systems and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Bachelors degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
  • Job Type: Full-time
  • Salary: ₹180,000.00 to ₹300,000.00 /year

Job Summary

Job Type : Full Time
Job Category : Core Technical,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About SageNext Infotech Pvt. Ltd.

Sagenext, a US-based company with headquarters located in Augusta, Georgia, is dedicated to serving professional CPAs, tax firms, startups, small and medium businesses along with individual accountants and bookkeepers with affordable, scalable, steadfast, and secure application hosting solutions for seamless financial management.

With a sphere of influence across several countries across the globe including the United States, Canada, and the UK, along with a decade of spearheading innovation in the field of cloud hosting, Sagenext Infotech has cemented its position as a leading tax and accounting software hosting provider. 

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SageNext Infotech Pvt. Ltd. recruiting Server Support Engineer candidates nearby Noida.SageNext Infotech Pvt. Ltd. vacancies for Server Support Engineer is recruited through Written-test, Face to Face Interview etc.
SageNext Infotech Pvt. Ltd. Company recruits a lot of candidates every year based on the skills . The candidates with BSc(CS, IT), BCA, BE/B.Tech(CSE, IT) are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Noida can apply for Server Support Engineer position in SageNext Infotech Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SageNext Infotech Pvt. Ltd. recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of SageNext Infotech Pvt. Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of SageNext Infotech Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SageNext Infotech Pvt. Ltd. and near your city and get a secured career.