Service Advisor Jobs in Salem - THRIVENI CAR COMPANY PVT
Job Description
A service advisor typically works in a car dealership and is the liaison between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.
Responsibilities and Duties
- Receiving the customer with greeting and wishing.
- Issue the business card without fail.
- . Take inventory as per SAS (new systems). Hand over customer valuables / belongings by keeping in the TCCPL bags.
- Attend customers within 15mts (Including interaction bay, road test).
- Offer coffee tea (or) glass of water, which will increase customer good relationship.
- If customer is waiting guide to customer lounge.
- Ask for shuttle service for nearest drop location.
- Give correct Estimation.
- Give correct delivery time
- Status updating during the time of work, this will improve confidence and trust on SA
- All free service and minor repairs to be under customer wait & take
- Focus wait & take customers to increase same day delivery and update the status (this will improve Good relation, image, delighted).
- If any additional approval required take approval and enter in job card & DMS .
- If time deviates inform customer and change in DMS , enter in Job card.
- Inform customer 1hr before about the work status of the vehicle.
- Check once again demanded repairs before delivery
- Inform customer ½ hr before for the delivery after ensuring washing quality.
- Explain the customer with Pre-invoice about the work done before billing during vehicle delivery.
- Compulsory Road test to be done along with customer before billing.
- Get the signature without fail wherever required.
- Inform and educate the Internal CSI & IFC card Importance.
- Deliver the vehicle in presence by same SA, say Happy drive (or) Happy motoring.
- Daily 3 rd day PSF to be done regularly.
- Daily reporting to manager with records
- Daily should attend meeting in morning 9.00am & afternoon 12.30pm (with vehicle status).
- Location : Mallur.
Job Particulars
Role others
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id882398
Job Category Others
Locality Address
State Tamil Nadu
Country India
About Company
THRIVENI CAR COMPANY - Salem
Jobs By Location
Ahmedabad
Mumbai
Chennai
Gurgaon
Bangalore
Hyderabad
Delhi
Kolkata
Pune
Noida
Others also searched for
Job & career videos Subscribe