Service Advisor Jobs in Salem - THRIVENI CAR COMPANY PVT

Service Advisor
2017 - 2019
7500 - 8000 Per Month
Last Date 05 May 2020
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Date of posting: 06 Mar 20
A service advisor typically works in a car dealership and is the liaison between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.

Responsibilities and Duties

  • Receiving the customer with greeting and wishing.
  • Issue the business card without fail.
  • . Take inventory as per SAS (new systems). Hand over customer valuables / belongings by keeping in the TCCPL bags.
  • Attend customers within 15mts (Including interaction bay, road test).
  • Offer coffee tea (or) glass of water, which will increase customer good relationship.
  • If customer is waiting guide to customer lounge.
  • Ask for shuttle service for nearest drop location.
  • Give correct Estimation.
  • Give correct delivery time
  • Status updating during the time of work, this will improve confidence and trust on SA
  • All free service and minor repairs to be under customer wait & take
  • Focus wait & take customers to increase same day delivery and update the status (this will improve Good relation, image, delighted).
  • If any additional approval required take approval and enter in job card & DMS .
  • If time deviates inform customer and change in DMS , enter in Job card.
  • Inform customer 1hr before about the work status of the vehicle.
  • Check once again demanded repairs before delivery
  • Inform customer ½ hr before for the delivery after ensuring washing quality.
  • Explain the customer with Pre-invoice about the work done before billing during vehicle delivery.
  • Compulsory Road test to be done along with customer before billing.
  • Get the signature without fail wherever required.
  • Inform and educate the Internal CSI & IFC card Importance.
  • Deliver the vehicle in presence by same SA, say Happy drive (or) Happy motoring.
  • Daily 3 rd day PSF to be done regularly.
  • Daily reporting to manager with records
  • Daily should attend meeting in morning 9.00am & afternoon 12.30pm (with vehicle status).
  • Location : Mallur.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers


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THRIVENI CAR COMPANY PVT recruiting Service Advisor candidates nearby Salem.THRIVENI CAR COMPANY PVT vacancies for Service Advisor is recruited through Written-test, Face to Face Interview etc.
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