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Service Analyst L1 / L2 Jobs in Thiruvananthapuram - ARS Traffic & Transport Technology India Private Limited Technopark

Service Analyst L1 / L2

ARS Traffic & Transport Technology India Private Limited Technopark
Expired

Posted: 25 Jan 18

Job Description

Job Title: Service Analyst L1 & L2

Company: ARS Traffic & Transport Technology India Private Limited

Location: Technopark,Trivandrum

Brief description :
  • Identifying incidents and its impact, Incident investigation and diagnosis
  • Takes incident resolution actions to restore service to customers
  • Monitoring Incident details, including the configuration Items affected
  • Detection of possible Problems proactively and the assignment of them to the Problem Management team.
  • Monitoring the status and progress towards resolution of assigned Incidents
  • Keeping affected business partners informed and update the progress till resolution
  • Escalating the incident/problem as necessary per escalation policies
  • Project data monitoring, analysis and reporting
  • Report preparation and analysis
  • Client request fulfillment

Preferred skills:
  • Technical Graduates (preferably BE/B.Tech -, BCA/MCAs)
  • Freshers can also apply
  • Good written and verbal communication skills to present findings and recommendations
  • Proficiency in MS Office applications (MS Excel ( Vlookup ,Pivot table, MS Word , MS Power point)
  • Basic hands on knowledge in SQL (SQL Server, MySQL)
  • Understanding of  basic networking and server level troubleshooting
  • Flexible to work in rotational shifts with rotational work days /week offs as per project requirements ( Mandatory)
  • Fast learner, dynamic and flexible across multiple projects.
  • Candidates should not have any  backpapers in their academic

Job Particulars

Role others
Education BCA, BE/B.Tech, MCA
Who can apply Freshers
Hiring Process Written-test
Employment TypeFull Time
Job Id379419
Locality Address
State Kerala
Country India

About Company

Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.
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