Service Co-ordinator Jobs in Mumbai - Immunity Netwok & Technologies Pvt Ltd
Job Description
Job Profile:
- Resolve service calls using documented procedures.
- Handle routine help desk responsibilities and ensure time resolution as per Senior Management's Services.
- Attend help desk calls through mail and calls, revert them and troubleshoot 1st level problems..
- Attend support calls, solve routine issues and escalate complex issues based on priority.
- Develop, execute and follow IT operational policies, standards and work instructions for customer support.
- Ensure customer satisfaction through continuous status information.
- Coordinating wit engineers for remote support and diagonasing networking issue, hardware and software issue and forwarding calls to particular team.
- Work as a part of operational team and respond to end-user issues.
- Troubleshooting the desktop related issues and configuration of OS, outlook.
- Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.
- Configuring and managing backup & procedure, evaluating software's.
Job Particulars
About Company
Immunity Network was established in order to cater to various IT Solutions Which perceptively ascertain and alleviate thread and risk for the business as well as provide a comprehensive visibility and critical insights into their IT Infrastructure. As an IT solutions provider, we as a company offer our customers
We offer our customers a variety of services however the recommendations of our services are given only after we do an in-depth analysis to ensure we have a proper understanding as to what the customer has and what they actually require. Once we conduct a proper research and analysis of the customer’s IT infrastructure as well as the security level and concerns, we then go ahead and recommend the required services that is present with us as well as suggest various other methods so that their infrastructure is secured technically from any kind of situation that can arise.
