Service Coordinator Jobs in Delhi - CpCareers Private Limited

It is one of Indias leading companies in the field of sales, marketing and servicing of high technology analytical and laboratory instruments. We have been at the forefront of bringing the latest and most advanced range of instruments from leading manufacturers around the world to India. Previous Work Experience Experience in Co-ordinators role Minimum Qualifications Graduate in any discipline Preferred Qualifications Post-Graduate/ Computer course (knowledge of working on Excel and CRM Preferred Competencies Excellent written and verbal communication skills Generic Responsibilities required for this Role Generic Responsibilities required for this Role Prepare quotes for Service Division Order Processing CRM Updates Outstanding payment collection Communication with internal team for services related activities Verbal/written communication with customers Job Role To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on daily basis Processing Service and SCA orders on daily basis Updating customer and instrument data in CRM Entering the payment receipt on daily basis in service software (Focus) To communicate with customers for following up the orders, commercial clarifications, outstanding payments, dispatch schedules Sending PIR (Pre installation requisites) to customers in coordination with technical expert To send Proforma Invoice and Tax Invoice to customers To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates To assign the calls to engineers as directed by Service Managers Email communication with internal and external customers Daily backend support to branch service team