Service Delivery Jobs in Noida - TelSpiel Communications Private Limited
Service Delivery
TelSpiel Communications Private Limited
Expired
Posted: 30 Aug 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Manage, oversee, and address technical needs for clients/customers along with promoting a positive vision for the organization
2. Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk
3. Manage escalated customer complaints their major incidents
4. Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
5. Maintain accurate records of discussions or correspondence with customers
6. Analyze statistics and other data to determine the level of customer service being provided by the organization
7. Build and grow a good client relationship to ensure retention and business growth
8. Liaise with internal teams to ensure resource availability for on-time project delivery
9. Collaborate with internal business teams to discuss possible improvements to customer service
10. Conduct regular review meetings with customers to discuss issues
1. Manage, oversee, and address technical needs for clients/customers along with promoting a positive vision for the organization
2. Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk
3. Manage escalated customer complaints their major incidents
4. Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
5. Maintain accurate records of discussions or correspondence with customers
6. Analyze statistics and other data to determine the level of customer service being provided by the organization
7. Build and grow a good client relationship to ensure retention and business growth
8. Liaise with internal teams to ensure resource availability for on-time project delivery
9. Collaborate with internal business teams to discuss possible improvements to customer service
10. Conduct regular review meetings with customers to discuss issues
Who can apply
Only those candidates can apply who:
are available for full time (in-office) internship
have relevant skills and interests
Perks
Number of openings
2
Certificate: Will be provided at the end of the Internship
Job Particulars
Role delivery executive
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1298618
Job Category Others
Locality Address
State Uttar Pradesh
Country India
About Company
TelSpiel Communications Private Limited
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