Service Delivery Manager Jobs in Across India - Grohiconsultancy

Responsibilities:

• Responsible for remote & onsite IT Application Managed Services, working in global culture and managing multiple teams in various technical domains to meet defined SLAs, collaboration with practices and stakeholders
  
• Day to day queue management, focused on aging of tickets and trends
  
• Productivity improvement on repeatable tasks, process improvement and Escalation management, tracking and reporting
  
• Preparing and publishing snapshots / dashboards on key performance indicators on account health and individual performance in team
  
• Good exposure and experience of managing client engagement & communication, presenting solutions, engagement of business stakeholders for developing & delivering business solutions
  
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out by providing better service.
  
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
  
• Site visits, payment follow-up, AMC renewals, service delivery, handling IT infrastructure, providing network solutions,etc
  

• 05+ years of experience in IT Infrastructure and Application Managed Services, handling multiple customers in a middle management position
  
• Should possess excellent communication skills, inter personal skills, people /team management & strong leadership skills
  
• Experience in understanding business requirements of an organization and aligning delivery to meet the business objectives
  
• Good exposure to IT Infrastructure management tools & technologies e.g. strong understanding of Incident management, configuration management, Problem Management, Service Requests, Change management, capacity planning and service level monitoring