Service Delivery Manager Jobs in Chennai - Cynosure Corporate Solutions

Service Delivery as per the contracted SLA
· Manage Critical Incident & drive to immediate closures with necessary intervention.
· Regular analysis of tickets. Derive & Drive SIPs on process, tools & automation
· Review availability, scalability & capacity planning of the project resources
· Effective Customer & stake holder management
· Build, Lead, Coach and develop technical teams, Get into necessary technical discussions & guide teams
· Review and control the vendor & subcontractor performance
· Meet Organizational performance matrices as per applicable policies, Perform & Participate in various quality & risk audit as per applicable compliances
· Participate & drive renewals. Extend support to pre-sales cases for business benefits. Win, manage & run inflight projects
· Minimum 10 years of Infrastructure Service delivery experience
· 5+ years of experience in leading team of Infrastructure Services Delivery
· Deliver as per SOW commitments, plan for SLA improvement
· Analysis of Incident/Problem & Change tickets
· Track open issues & risks to drive to closure
· Launch & drive Improvement Plan for various project enhancements – Process, tools & automation
· Drive Optimization Plan as per project requirements and expectations – Availability, Scalability & Capacity Planning of project resources with Change controls
· Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques.
· Recruit, train and develop technical and supervisory personnel
· Review Subcontractors & vendors – monitor & control the cost and quality of deliverables      

Behavioral Skill

· Excellent written and oral communication skills
· Excellent presentation skills
· Excellent negotiation skill, sales acumen
· Interface with Senior management and drive actions identified from time to time
· Strong people management and highly customer centric.
· Strong process orientation
· Hands-on management style with a strong emphasis on leadership by example and accountability.
· Team Building & Management - A passion towards mentoring people, Perform Career / salary planning, Identify training, provide feedback & motivate team to deliver good C-SAT.
· Stake Holder Management - Interpersonal communicator who effectively interacts with clients and all levels of management.
· Effective Communication & Presentation Skills 

Must Have

· ITIL v3 foundation certified  

Good to have

• Exposure to at least one Industry / Domain (Banking, Retail, Healthcare, Manufacturing, Resources)
  
• Exposure to shared service environments
  
• Transition and Solutioning skills for large deals
  
• Contract management and pricing skills
  
• Exposure to account firming and account growth
  

RequirementsRequirements:

• Age less than 35 years
  
• Candidates should be from Chennai location only
  
• Job location: Taramani, Chennai
  
• Experience in handling a team of 15 members
  
• PAN India support
  
• CTC: 12LPA or 20% hike(whichever is minimum); includes PLI(10%)
  
• Education: Diploma in EEE/ECE/IT/CSE (or) Engineering (or) PG In CS/IT