Service Desk Agent Jobs in Bangalore - Trigent Software

Designation: “Service Desk Agent”  within our IT Infrastructure business for first level of troubleshooting on systems, applications, networks etc. Selected candidates would be trained and will work in a front end client facing role and would be the first point of contact for any IT related issues like laptop/desktop, Operating systems, network connectivity etc. The candidates should have excellent communication skills.

Eligibility Critertia:

• BE / B.Tech (any stream) , MCA from 2015 and 2016 batch. Should have cleared all semester exams (no backlogs)
• BCA / B.Sc. (CS) candidates with excellent academic background can also apply.
• Candidates should have excellent communication skills.
• 50 Percent aggregate across education

Mandatory: CCNA Certification

Job Description: 

• Fundamental Technical knowledge on system trouble shooting, few prominent knowledge areas are:-  
• Microsoft Windows Operating Systems (9X, NT, 2000, XP)
• Microsoft Office
• Network Connectivity
• Printers and print Services
• E-Mail and Internet mail
• Familiar with Lotus Notes and MS Outlook email clients.
• Excellent communication skills, with neutral accent. (Voice based Support)
• Excellent written communication skills with email etiquettes.
• Should have Good experience on Service Desk support/ Application support
• Knowledge in installing, configuring, basic troubleshooting of enterprise products of networking like switches, routers, accesspoints, WAN/Lan. 
• Relevant networking certifications are mandatory

CTC: 2.22 LPA 

Work Location: Bangalore

Please Note:

• Employee need to work in rotational shifts.
• Shift duration : 10 Hours (9 hours of work+ 1 hour of break)
• We follow 5 day work week however weekend off may not always be on Saturday & Sundays and may fall on other week days.