Service Desk Analyst Jobs in Mumbai - Savantis Solutions LLC
Service Desk Analyst
Savantis Solutions LLC
Expired
Posted: 16 Jul 19
Job Description
Service Desk Analyst
Location : Hyderabad
Minimum 3 to 5 years of experience from a reputed organisation
Provide 24 x 7 x 365 Support Desk Monitoring
- Support in English via email, phone, and Skype for internal employees and external users of SAP
- Support for key users and service events associated with the proper functioning of the SAP system
- Monitoring customer requests, logging them in the system, and solving L1 incidents.
- Triaging open incidents and submitting them to the next line of support (L2 and L3) while properly categorizing, assigning, and monitoring
- Providing status information of incidents for the customer (and customer service managers), requesting additional information, updating incidents record, ensuring SLAs are met, etc.
- Closing incidents and informing customers about incident resolution
- Identify and escalate critical and urgent incidents
- Support user access management and password management
- Preparation of weekly and monthly operational reports (i.e. incidents status, quantity, time to resolution, SLA reports, KPI metrics, etc.)
Requirements :
- Very good communication skills
- Very good knowledge of English language, both verbal and written/
- Ability to triage and prioritize incidents
- Excellent customer service skills
- ITIL Training
- Analytical skills, accuracy, reliability
- Knowledge of SAP helpful
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id653481
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
At Savantis we’re solving real business challenges for our customers through innovation and deep industry knowledge. Our suite of enterprise solutions and services ensure long term customer success. We work with customers in Hospitality & Entertainment, Retail and manufacturing to help them with full life cycle services focused on ERP, CRM, Mobility, Analytics and Infrastructure Management. Our Innovative solutions and Processes have helped many clients realize their strategic and tactical business objectives. We leverage industry leading partner technologies from SAP, SFDC, Extreme Networks, Qlik etc., to deliver innovative value added solutions.
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