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Service Desk Analyst Jobs in Mumbai - TCS

Service Desk Analyst

TCS
experience-icon 3 Years
salary-icon Not disclosed
qualification-icon BSc
Expired

Posted: 04 Oct 19

Job Description

Service Desk Analyst

Location: Mumbai

Experience: 3 - 7 years of experience

Job Function: IT INFRASTRUCTURE SERVICES

Role: Analyst

Job Id: 149753

Desired Skills: Service Desk

Qualifications: BACHELOR OF SCIENCE ( B.Sc Degree ), BACHELOR OF SCIENCE ( B.Sc Qualification ), BACHELOR OF SCIENCE (B.Sc), BACHELOR OF TECHNOLOGY

Experience: 2.5 to 5 years (Analyst) 5 to 7 years  (SME)

Job Description:
  • Skills Required! First Point of contact for End Users Services ( Help Desk -Non-Voice) Chat, E-Mail and Web Support Level 1 and 1.5 troubleshooting skills - Outlook, Windows OS and other basic system applications troubleshooting Monitor the Chats in queue and provide required support Supporting and training service desk Team Members Managing other resources if they are not capable of solving the issues. 
  • Assessing the process and troubleshooting problems if required Non-Voice Support - 24/7 and Agent from Voice experienced also considered for Non-voice requirement  

Job Particulars

Role others
Education BSc
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id716087
Locality Address
Country India

About Company

The TCS goIT Student Technology Awareness Program inspires the workforce of the future.
According to the U.S. Bureau of Labor Statistics , there will be about 4.4 million jobs that require computer science and information technology skills by 2024. Increasing demand for technology professionals is fueled by growth in mobile solutions, cloud computing, connected devices, and big data.
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