Service Desk Analyst- L 1 Jobs in Noida - Savantis Solutions LLC
Job Description
Position Details:
Position: Service Desk Analyst-L1
Experience: 1 to 3 years
Location-Noida, Bangalore, Chennai
Permanent position
Should be open for 24/7 support.
Job DescriptionRespond to requests for technical assistance in person, via phone.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise user on appropriate action.
Should know about SLA and severity/priority ( Person should aware of Incident and service request definition ).
Follow standard help desk procedures.
Log all help desk interactions.
Temp asset device allocation.
Administer help desk software.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports in excel format.
Inform management of recurring problems.
Skills required Excellent communication skill in English.
Should have hands-on experience in basic Computer hardware and Software.
Should have a positive & go-getter attitude.
Flexible to work in 24/7 environment
Job Particulars
Role it software engineer
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1108270
Job Category IT/Software , Diploma , 1 to 3 Yr Exp
Locality Address
State Uttar Pradesh
Country India
About Company
Savantis Solutions LLC
Jobs By Location
Noida
Bangalore
Gurgaon
Ahmedabad
Pune
Delhi
Mumbai
Kolkata
Chennai
Hyderabad
Others also searched for
Job & career videos Subscribe
