Service Desk Engineer jobs - Bangalore - Nusyn digital solution pvt ltd - 0 to 0 years of experience - 25 October 2019
Job Description
- Serve as the first point of contact for customers seeking technical assistance over the
phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id737565
Job Category
Locality Address
State Karnataka
Country India
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