service Desk Engineer Jobs in Hyderabad - Pathway
Job Description
WALK-IN INTERVIEW on 26th MAY 2018From 10am to 4pm
- Excellent communication skills & Respond to client queries via inbound calls, emails, chat and web tickets within defined SLAs
- Configuring and troubleshooting Microsoft Outlook, Skype, OS (Windows 10, Win 7)
- Experience in handling BMC remedy ticketing tool
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, VPN, VOIP and share point as per guidelines in the knowledge base.
- Remote desktop troubleshooting.
- Escalate complex incidents / requests to upstream technical groups
Job Particulars
Role others
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Walk - In, Written-test, Face to Face Interview
Employment TypeFull Time
Job Id424669
Job Category Walkin
Locality Address Panjagutta
State Telangana
Country India
About Company
We Are One Of The Fastest Growing And Recognized Placement Consultants Based In Hyderabad. We Have Got An Excellent Blend Of Individuals From Both Management As Well As Technical Background Who Understand The Very Core Concept Of Manpower Requirement And Because Of That We Have Become One Of The Popular Employers’ Choices. We Have Created Such A Unique Business Model That The Employers Who Pursue Us Instead We Run After Them. We Fulfill The Manpower Requirements Of Our Valued Employers Covering Almost Every Sector Of The Industry From FINANCE, BANKING, FMCG, ENGINEERING, MARKETING, And HUMAN RESOURCE To INFORMATION TECHNOLOGY. Our Methodology For Sourcing Manpower Includes HEADHUNTING, TOP EMPLOYEES’ REFERRAL, And PORTAL REFERRAL. Apart From That We Predominantly Source The Requisite Manpower From The Prominent Print And Electronic Media. We Also Have The Database Of Distinguished And Eminent Personalities That Are Invaluable And Highly Reliable Through Our Own Strong Social Networking. So Finding The Right Person For The Right Position Is A Cake Walk For Us And We Are Always At The Doorsteps The Moment Employers Knock Us
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