Service Desk Engineer Jobs in Mumbai - IMSI
Service Desk Engineer
IMSI
1 to 2 Years
Not disclosed
Expired
Posted: 28 Nov 19
Job Description
Service Desk Engineer
Qualification: 10+2+3 (Graduate / Diploma )
Certification: MCP
Experience Level: 1- 2 Years
Technologies Covered: Good Communication Skills
Locations: Delhi NCR, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Mumbai, Kolkata
Job Description:
- Recieve Calls/incidents through Phone, Web,Email or Chat .
- Log incidents in Ticketing tools and share the ticket number with the user .
- Route incidents between team and Follow till closure .Basic experience of customer handling.
- Provide First Level troubleshooting based on SOP's.
- Basic knowledge of email , office automation package usage ,Window's Desktop OS .
- Call Logging Logging, Tracking, Follow-up and Closure of calls.
- Generation of Reports
Job Particulars
Role others
Education B.Arch, Diploma, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, 10th Pass (SSC), 12th Pass (HSE), B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id768303
Job Category Diploma , BSc/BCA/BBM
Locality Address
State Maharashtra
Country India
About Company
We are innovative, knowledge and process-driven and enters each client engagement with the goal of building long term relationships and total client satisfaction on every project supported.
IMSI excels in IT, Professional Staffing and Business Process Outsourcing (BPO) and Call Centers. Expert staffing resources have industry knowledge, 2-10 years of experience, certification and skills, are self-driven and have great teamwork and communication skills.
Specialties
Specialties
IT / Telecom / Engineering Staffing, BPO/Call Center Facilities, Project Management
Jobs By Location
Mumbai
Gurgaon
Chennai
Kolkata
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