Service Desk Engineer Jobs in Pune - For a client of TeamLease Services Ltd
Job Description
•Manage and co-ordinate the processing of incoming calls / tickets to ensure courteous, timely and effective resolution of incidents and requests
• Develop and implement ticket handling and escalation policies and procedures.
•Provide technical mentoring and coaching of team members where appropriate.
•Coordinating PAN India Engineers for call status and Handling BMC ticketing tool
•Working on SLA based Response/resolution and monitoring ticketing tool.
•Providing remote Support through SCCM tool and push the apps through SCCM.
•Coordinating PAN India Engineers for call status and Handling BMC ticketing tool.
•Coordinating with multiple vendors related to the IT equipment.
•VIP support escalated related issue handling and sanitizing the team accordingly.
Job Particulars
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