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Service Desk /IT Help desk /Tech Support /Associate /Sr.Associate -BPO/Call Center Contact : Mary @ 9741457722 Jobs in Bangalore - Black And White Business Solutions

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Service Desk /IT Help desk /Tech Support /Associate /Sr.Associate -BPO/Call Center Contact Mary 9741457722

Black And White Business Solutions
salary-icon Not disclosed
qualification-icon Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE), Other Graduate, Other Post Graduate
Expired

Posted: 04 Mar 20

Job Description

Dear Candidate's,


Greeting from Black and White Business Solutions Pvt Ltd..!!  
Huge Openings with TOP BPO Multinational Companies for Technical Support Associate / Service Desk / IT Help Desk - Voice /Semi Voice


B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Diploma Freshers / Experience can appear for Multiple MNC BPO's Free transport , Free placement @ Black and White Business Solutions Pvt Ltd


One day interview process... Appear for multiple companies.


Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization


Shift : Rotational Shifts / UK / US


Experience : Freshers / Experience


Sal : (freshers 2lpa) -( Experience upto 5lpa)



Technical Support : Voice / Semi Voice / Non Voice Process 
  • Technical Trouble Shooting
  • Hardware and Networking
  • IT Help Desk
  • Desktop Support
  • Technical Chat / Email Support
  • IT Trouble Shooting 


Technical Skills :


Trouble shooting/Command for IP Adress/RAM/ROM/Networking - LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting/Active directory/Hardware /installation


Designation :


Technical Support Analyst / Associate / Sr. Associate / Service Desk / IT Help Desk / Process Associate / Sr.Process Associate


Roles :
  • Handle technical support questions via our ticketing system.

  • Help customers set up their website Help transfer customer accounts from other providers.

  • Help customers with script and software upgrades Help and repair infected and compromised accounts.

  • Handle server monitoring tickets and repair systems in 

  • event of failures. Help build and configure new servers

  • Prepare requests for rollout

  • Prioritize change requests

  • Create rollout plans for changes requests

  • Coordinate implementation process

  • Keep track of request and make sure they are implemented as planned

  • Participate in incident handling concerning technical issues / server issues through chat support

  • Microsoft environment knowledge (Server).

  • Have some level of technical understanding of the products building up a desktop service

  • Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support

  • Installation of Web panels - WHM/WHMCS, Cpanel, Plesk

  • Basic Troubleshooting,Monitoring, Backup

  • Doing Email configuration-Outlook, Zoho and GSuite


Skills Required :

  • Should be flexible with rotational Shifts
  • Graduates / PUC / Diploma fresher or Experience can apply
Benefits :
  • Rotational Shifts
  • Salary - upto 5lpa + Inc
  • Unlimited incentive Structure
  • No registration Fees(Free placement).

Venue - : 


Black and White Business Solutions Pvt Ltd,
#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038
Land Mark: CMH Bus-stop or KFC Bus-stop 

For more please quries Contact :

  • Mary
  • Phone - 9741457722
  • Email Id - hr7722@blackwhite.in

Documents Required : 

Fresher :
  • 10th / 12th / Graduation all semester Marks card
  • Aadhar Card ID proof
  • Pan Cad ID

Experience :
  • Previous Companies Offer letter / relieving letter / one month pay slips
  • 10th / 12th / Graduation all semester Marks card
  • Aadhar Card ID proof
  • Pan Cad ID

*************PLEASE DO REFER YOUR FRIENDS************* 


Job Particulars

Role others
Education Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE), Other Graduate, Other Post Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id879575
Locality Address Bannerghatta Road , Nagawara , Whitefield
Country India

About Company

Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the (STAFFING & Learning and Development) industry's leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs.
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