Service Desk Jobs - Bangalore,Noida,Kolkata - Capgemini
Job Description
Service Desk
Eligibility: B.sc/BCA graduates of 2015/2016 batches with an aggregate of 55% and above,and 10th and 12th with and aggregate of 50% and above.
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Candidates should be ready to execute 2 year service agreement
- Willing to work in a 24/7 rotational shift environment
- Should have no gaps in education
- Candidate must have good English written / verbal communication skills. coupled with good English language comprehension
Job Particulars
Role others
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id214792
Job Category BSc/BCA/BBM , Others
Locality Address
State Karnataka, Uttar Pradesh, West Bengal
Country India
About Company
With almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore ®, its worldwide delivery model.
At Capgemini, we live and breathe the philosophy of our brand slogan - 'People matter, Results count'. We believe that this people centric approach to technology is what differentiates us from our competition. It places people at the heart of our success, and demonstrates our belief in their ability to deliver quality.
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