Service Desk Jobs - Delhi,Bangalore,Chennai - Vedicsoft
Job Description
Job Location: Delhi/NCR, Hyderabad, Bangalore, Chennai.
Salary Offered: 1.80 CTC
Profile : Service Desk(Analyst)
Eligibility Criteria:
- BE/B.Tech (Only IT, CS, EEE, E&TC & MECHANICAL streams are eligible) (2014, 2015 & 2016 Pass outs)
- · No percentage criteria
- No Experience required / Fresher's
- Good command in Spoken & Written English is Mandatory.
- Ability to successfully provide hardware/software/network problem analysis and resolution.
- Good knowledge of MS OFFICE (Including MS Project and Visio).
- Year gaps between the Education career are not allowed
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
- Servers: Windows 2000, Windows 2003, Windows 2008.
- Knowledge of Active Directory, Exchange 2003/2007.
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists etc.
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
- Internet browsers (e.g. Explorer, Chrome, Firefox).
- VPN and remote dial-in users.
- Managing and Maintaining the whole IT Infrastructure System.
- Fundamental knowledge of Networks.
- Expertise in Technical troubleshooting, Windows & Servers monitoring, Active Directory, Incident Management, Ticketing tools.
- Experience on Production UNIX, Windows Servers and Networking Concepts.
- Responsible for Hardware Monitoring, Network Monitoring, Backup Monitoring etc.
- Working on servers and monitoring tool like AS 400, IBM Tivoli, and HP Ovo.
- Exposure to any monitoring/ticketing tool, VERITAS Netback up and Backup Exec.
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
- Troubleshoot client software and basic network connectivity problems.
- Provide all required documentation including standards, configurations and diagrams
Job Particulars
About Company
This is what we do better than others
Vedicsoft Solutions is an award-winning IT solutions company specializing in business analytics. During our 14 years in business we have built more than 300 happy customers across the US.
Our approach to business is extremely dynamic and we work with our clients to:
- Streamline operations
- Increase profitability
- Create efficient acquisitions
- Increase customer lifetime value
We achieve our goals by graduating our business philosophy from “harnessing business intelligence” to “delivering business analytics”. We understand that business analytics is the big brother of business intelligence and is now the path to a more comprehensive business solution. Therefore, Vedicsoft Solutions – Business Analytics. Agile Results.
The Vedicsoft EcosystemThe Vedicsoft Solutions ecosystem is built on our experience with big data, cloud, data warehousing and infrastructure management. We use this experience to build solutions that deliver:
- Ease of management
- Ability to scale
- Flexible architecture
- Speed of deployment
