Service desk Jobs in Bangalore - TCS
Job Description
Service desk
Bangalore
1 - 5 years of experience
Job Description:
- Primary roles and responsibility
- Supporting international (Europe) clients over the phone or email or chat.
- Function as first point of contact for incidents and service requests from end users.
- Co-ordination with L2/L3 teams.
- Knowledge troubleshooting desktop, server, network and application issues. (In additional to enterprise applications, customer have in-house applications).
- Appropriately categorize, prioritize and escalate incidents and service requests.
- Good knowledge on Active Directory
- Password Reset/Unlock
- Providing access to new hires and revoking/terminate the access for those who leave organization
- Responsible for Identity and Access management
- Ability to understand incidents/problems quickly
- Good documentation skills
Job FunctionBUSINESS PROCESS SERVICES
Role: Support Executive
Job Id: 151880
Desired Skills: IT IS_Service Desk | Service Desk
Qualifications : BACHELOR OF TECHNOLOGY
Job Particulars
Education BE/B.Tech
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id779063
Job Category 1 to 3 Yr Exp , Tech Support
Locality Address
State Karnataka
Country India
About Company
The TCS goIT Student Technology Awareness Program inspires the workforce of the future.
According to the U.S. Bureau of Labor Statistics , there will be about 4.4 million jobs that require computer science and information technology skills by 2024. Increasing demand for technology professionals is fueled by growth in mobile solutions, cloud computing, connected devices, and big data.
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