Service Desk Jobs in Chennai - Precision
Job Description
Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?
Welcome to Precision! Where Talent is nurtured, and Dreams come True.
We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure System Integration . We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.
Precision is a buzzing hive of knowledge and technology and experiences with emphasis on 'Precision' in what we do...
And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.
We are looking for Service Desk Executive Chennai with 2 to 4 years of experience possessing the following skills:
Position Service Desk Executive
Work experience 2 to 5
Employment type Full time
Job Function Service Desk
Industry Information Technology Services
Education B.E/ B. Tech / Diploma / Any UG
Reporting to Service Delivery Manager
Windows Support 24/7
Job Description
Welcome to Precision! Where Talent is nurtured, and Dreams come True.
We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure System Integration . We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.
Precision is a buzzing hive of knowledge and technology and experiences with emphasis on 'Precision' in what we do...
And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.
We are looking for Service Desk Executive Chennai with 2 to 4 years of experience possessing the following skills:
Position Service Desk Executive
Work experience 2 to 5
Employment type Full time
Job Function Service Desk
Industry Information Technology Services
Education B.E/ B. Tech / Diploma / Any UG
Reporting to Service Delivery Manager
Windows Support 24/7
Job Description
- Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)
- Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact
- Allocate the incidents / service requests / change request
- Monitor, track and update the progress status of all incidents and service requests.
- Escalate incidents / service requests which are going beyond the agreed service levels
- Record customer complaints and inform the concerned management staff for appropriate actions
- Logging and tracking incidents / service request that require resolution from suppliers.
- Notify IT users on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
- Finally preparing daily report for all the logs taking under the operation.
- Receiving end users IT complaints through Telephone, E-Mail Call logging in Remedy tool
- Providing telephonic assistance to end users where ever possible for the first level telephonic support
- Logging end users IT complaints in the call logging tool
- Sensible allocation of calls based on the severity in line with Service Level Agreement (SLA)
- Tracking end users IT complaints till closure with the support of Technical Support Engineers
- Timely triggering of escalation to technical team and Supervisor before the response and resolution violations
- Getting the transactional feedback from end user after closure of the calls by doing the necessary follow-ups with location engineers and end users
- Analysis of call reports and end users feedback
- Preparation of engineer productivity report
- Preparation of daily, weekly Monthly reports and sharing the reports to Supervisor / Customer with in the agreed timeliness
- Facilitating and providing back end support to supervisor for conducting Customer Satisfaction Survey (CSAT) biannually
- Maintaining Monitoring all location engineers in time and out time using in house HRIS tool
- Timely sending of engineers absence report to supervisor, location customer and business customer in the agreed template
- Certification or knowledge in ITIL
- Willing to work under 24/7 support
- Good verbal written communication skills
- Should have proper educational employment credentials
- Any Graduate/Bachelor's Degree
Job Particulars
Role engineer core non it
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1096559
Job Category Core Technical , BSc/BCA/BBM
Locality Address
State Tamil Nadu
Country India
About Company
Precision
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