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Service Desk Jobs in Chennai - Precision

CW
Service Desk
Precision
Other Course, BCA, BE/B.Tech
0 to 3 yrs
Precision
Last Date 19 Mar 2021
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Precision - Job Details

Date of posting: 21 Jan 21
Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?

Welcome to Precision! Where Talent is nurtured, and Dreams come True.

We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure System Integration . We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.

Precision is a buzzing hive of knowledge and technology and experiences with emphasis on 'Precision' in what we do...
And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.

We are looking for Service Desk Executive Chennai with 2 to 4 years of experience possessing the following skills:

Position Service Desk Executive

Work experience 2 to 5

Employment type Full time

Job Function Service Desk

Industry Information Technology Services

Education B.E/ B. Tech / Diploma / Any UG

Reporting to Service Delivery Manager

Windows Support 24/7

Job Description

  • Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)
  • Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact
  • Allocate the incidents / service requests / change request
  • Monitor, track and update the progress status of all incidents and service requests.
  • Escalate incidents / service requests which are going beyond the agreed service levels
  • Record customer complaints and inform the concerned management staff for appropriate actions
  • Logging and tracking incidents / service request that require resolution from suppliers.
  • Notify IT users on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
  • Finally preparing daily report for all the logs taking under the operation.
  • Receiving end users IT complaints through Telephone, E-Mail Call logging in Remedy tool
  • Providing telephonic assistance to end users where ever possible for the first level telephonic support
  • Logging end users IT complaints in the call logging tool
  • Sensible allocation of calls based on the severity in line with Service Level Agreement (SLA)
  • Tracking end users IT complaints till closure with the support of Technical Support Engineers
  • Timely triggering of escalation to technical team and Supervisor before the response and resolution violations
  • Getting the transactional feedback from end user after closure of the calls by doing the necessary follow-ups with location engineers and end users
  • Analysis of call reports and end users feedback
  • Preparation of engineer productivity report
  • Preparation of daily, weekly Monthly reports and sharing the reports to Supervisor / Customer with in the agreed timeliness
  • Facilitating and providing back end support to supervisor for conducting Customer Satisfaction Survey (CSAT) biannually
  • Maintaining Monitoring all location engineers in time and out time using in house HRIS tool
  • Timely sending of engineers absence report to supervisor, location customer and business customer in the agreed template
Required Candidate Profile
  • Certification or knowledge in ITIL
  • Willing to work under 24/7 support
  • Good verbal written communication skills
  • Should have proper educational employment credentials
  • Any Graduate/Bachelor's Degree

Job Summary

Job Type : Full Time
Job Category : Core Technical,BSc/BCA/BBM
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Precision

Precision
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Precision recruiting Service Desk Experienced(0 to 3 yrs) candidates candidates nearby Chennai.Precision vacancies for Service Desk is recruited through Written-test, Face to Face Interview etc.
Precision Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills . The candidates with Other Course, BCA, BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Chennai can apply for Service Desk position in Precision. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Precision recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of Precision and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Precision and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Precision and near your city and get a secured career.