Service Desk technician-L1 Jobs in Hyderabad - Milestone Technologies
Service Desk technician-L1
Milestone Technologies
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 19 Dec 20
Job Description
Overview
Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players â an impressive logo list!
Milestone Technologies is seeking an experienced Service desk Technician-L1 to join our Support team.
Responsibilities
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Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players â an impressive logo list!
Milestone Technologies is seeking an experienced Service desk Technician-L1 to join our Support team.
Responsibilities
- Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
- Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time
- Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now.
- Skills to fix Level 1 issues related to Desktop and Cisco Voice.
- Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
- Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc..
- Measure and record KPIâs
- Report generation and analysis
- Good communication skills
- Should have 1-3 years exp
- Should have Good communication skills
- Good in windows troubleshooting
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Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1072019
Job Category Diploma , Tech Support
Locality Address
State Telangana
Country India
About Company
Milestone Technologies
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