Service Desk- Voice Support Jobs in Pune - For a client of TeamLease Services Ltd
Job Description
- Answering customer inquiries and listen to their problems/asks
- Troubleshooting customer reported problems – Remote support and On-site support.
- Identifying root causes for the problems and taking corrective and preventive steps.
- Installation of OS and software.
- Providing training to the customer on software and solutions.
- Product demonstration to customers.
- Generating problem reports, logging issues, escalation of critical issues.
Required Skills:
- Good reasoning and analytical skills
- Good listening skills
- knowledge about ITIL process
- Hands on Ticketing tools
- Incident management
- Excellent communication skills
Job Particulars
Role it hardware engineer
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1135017
Job Category
Locality Address
State Maharashtra
Country India
About Company
NA
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