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Service Engineer Jobs in Noida - Zyna Medtech Pvt Ltd

Service Engineer

Zyna Medtech Pvt Ltd
experience-icon 2 to 3+ Years
salary-icon Not disclosed
Expired

Posted: 12 Aug 21

Job Description

Job description for Service Engineer 

Area of Operation & Location:  All India/ Noida, Uttar Pradesh

Qualification: Bachelor of Science/ Diploma in electronic or bio medical electronics

Reports to: Vice President, Government Initiative       

Experience: 2 to 4 years in the position of Customer Support/ Field Service Engineer in a Bio Medical Equipment

field preferably in ventilator & high flow nasal cannula  

Key Responsibilities:

  • Response to customer's technical questions
  • Call out for product or system failure
  • Management of maintenance contracts
  • Equipment installation & commissioning
  • Sales support during pre-sales & post-sales including on-site demonstration of the company equipment
  • Purpose of the position:

    Main purposes

    ü  Responsible for field services business

    ü  Develops the field services business according to budget

    ü  Provides technical support to company’s resellers

    ü  Operates the help desk

    ü  Support sales during the quotation stage

    ü  Updates records of installed base and propose actions according to product obsolescence or known quality problem

    Secondary purposes

    ü  Improves customer satisfaction

    ü  Manages to commission equipment (also available on rent)

    ü  Ensures availability of spare parts stock according to maintenance contracts (central and regional)

    ü  Maintains a network of sub-contractors

    ü  Organizes the automatic customer software updates

    ü  Provides support for system installation & commissioning

    ü  From the help desk, records ensure delivery of customer service needs

    Knowledge:                           

    • Must have medical or critical care automation hands-on knowledge with regards to pre-sales, sales, installation/ commissioning, and post-sales 
    • Must be able to address board/ component level repair of biomedical equipment
    • Must have knowledge of software, simulation software & other test/ repair an instrument that is handled by a customer support engineer
    • Should be fluent in spoken and written English language
    • Must be extremely comfortable with computers & day to day used office software i.e. Excel, PowerPoint, Word, Tally, Zoho etc
    • Must have fair commercial acumen i.e. should have knowledge upon tax/ duty structure in India and how it is applicable to medical/ critical care products/ services

    Skills:

    • Must have a fair level of knowledge upon medical/ critical care products
    • Must have a strong sense of service to the customer
    • Must be highly technology-oriented
    • Must have personal knowledge of customers
    • Must have fair commercial acumen
    • Must have a good level of communication & negotiation skills
    • Must be able to handle internal & external business partners
    • Must be able to build professional relationships
    • Must be able to interact and communicate with internal/ external customers
    • Must be able to cope up with professional job pressures related to client satisfaction
    • Must be a quick decision-maker

    Job Particulars

    Education Diploma, BSc
    Who can apply Experienced (2 to 3+ Years)
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id1288157
    Locality Address Noida City Centre
    Country India

    About Company

    Zyna Medtech Pvt Ltd
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