Service Helpdesk Associate Jobs Opening in Cintap India Pvt.ltd. at Banjara Hills, Hyderabad

Service Helpdesk Associate

Scope of Work:-

• Acting as the first point of contact with end-users reporting faults and requesting IT support. In addition, you will liaise with other senior team members to ensure that all tasks are resolved in a timely and acceptable manner, escalating, and briefing effectively where necessary.
• Responsible for the day-to-day delivery of 1st line and 2nd line Remote/Onsite support and maintenance procedures to all the organization-wide users and growing customer base.
• Utilize the IT electronic ticketing system in creating, resolving, closing, or escalating, and tracking requests and activities. Updating tickets with progress notes for both the end-user and other team members as per company procedure. Maintaining comprehensive documentation of procedures, system documentation, and ensuring support processes are regularly reviewed. 
• Communicate with all relevant stakeholders affected by any task in a timely, professional manner as per SLA. 
• Notifying IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue
• Perform Administration, Installation, configurations, troubleshooting, and providing support for Office 365, Microsoft Exchange, and SharePoint online, including but not limited to servers, workstations, configuring & deploying new desktops, laptops, network equipment, and other IT assets. 
• Collaborating with global IT personnel, systems, and practices as adopted by the organization.
• Participating in team meetings and appropriate corporate meetings and activities
• Participating in the continual improvement of standards, processes, and procedures required to deliver high-quality service, and auditing and analyzing systems to ensure security and data integrity
• Perform other duties as assigned.

Required Qualifications:-

• Minimum Bachelors’ Degree or similar technical training.
• Must have 1-2 years of experience in a similar role
• Preferred Certifications: ITIL Foundations/ MCP/ MCSA/ MCSE/ CCNA.
• Excellent verbal and communication skills are required both in-person and remote via video conferencing, text, and telephone.
• Fundamental knowledge of Networking, Telephony, Office 365, and Microsoft Exchange.
• Self-starter with demonstrated ability to learn/adapt to new technologies and techniques.
• Ability to organize and manage multiple priorities simultaneously in a small, remote team environment.
• Passionate about delivering excellence in customer service within a diverse team environment
• Ability to read, analyze, and interpret general business/technological periodicals, procedures, and journals
• Ability to write procedure manuals and interact with people from different cultures
• Capacity to quickly learn new systems and creatively solve complex technical problems
• Ability to perform independent analysis and research of various technologies
• Ability to manage and communicate around competing priorities.
• Good Understanding of Helpdesk Process and Change Management.
• Must be able to carry equipment (PCs, monitors, and other computer equipment) in the process of installation.

1. What are the job requirements to apply for this Service Helpdesk Associate job position?
   
   • Ans: A candidate must have a minimum of 1 to 2 year experience as an Service Helpdesk Associate


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BE/B.Tech
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 96000 and 120000 Yearly. The Salary will depend on the interview. This Service Helpdesk Associate is a Full Time in Hyderabad.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Service Helpdesk Associate is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Service Helpdesk Associate position?
   
   • Ans: There are immediate 1 job openings for Service Helpdesk Associate in our Organisation.
   
   
7. Who is eligible to apply for this Service Helpdesk Associate job?
   
   • Ans: The mentioned job is open to both Male and Female candidates.