Service Manager Jobs in Bhopal - Technosys security system pvt. ltd.
Service Manager
Job Description
· Maintenance of all city surveillance junction related to ITMS projects.
· Effectively manages team members, including technicians and advisors, to ensure team objectives and goals are being carried out.
· Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
· Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally.
· Assists with or performs administrative tasks.
· Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency.
· Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
· Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
· Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
· Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these jobs duties personally to ensure the highest quality of work.