Service Relation Trainee Jobs in Meerut - Wave Cinemas Meerut

• Responsible for the efficient day-to-day activities of all cinema activities as per the instruction of SSRE/SRE 
  
• Should be proactive and highly energetic and fulfil all the responsibilities with complete dedication.
  
• Should be able to handle the customer queries and tackle situations smoothly.
  

 Handling the Counters :-

• Should be responsible for handling the customer at the food counter and the Cinema Counter.
• Should be responsible to generate the movie tickets on the Ticket counter and deliver food items at the Food counter.

 Handling  Box Office:

• Make sure all required items available for smooth operation.
• Inform his team about special booking or corporate booking .
• Collects information from SSRE/SRA  
•  Routinely check of uniform standard of   SRA/SRT.

 Concession:-

• Proper service of food items;
• Maintain record of the sale;
• Routinely check the machines (equipment).

 Other activities:-

• Give complete and clear information with the ticket about the Audi no. and floor Maintain neat, tidy, well organized, well stocked items for operation.
• Handle special request e.g. Refund, enquiry pleasantly and  courteously.
• Prepare the counter well before entry and intervals for maximum efficiency.
• Tries to upgrade the sale, sell combos, special promotion.
• Is always visible and available to assist customer needs.
• Help customer even when customer has not directly approached him, comes up with new ideas that help improve profits or customer service.
• Maintain high level of grooming standard.
• Take on the responsibility of team performance and handling any contingencies in the absence of AM/SSRE.