Servicenow support Jobs in Chennai - Pride Technologies India

Servicenow support

Pride Technologies India

0 to 3 Years

Not disclosed

Expired

Posted: 05 Dec 20

Job Description

Servicenow support @Chennai with Leading banking company

Job Description

Exp: 3-6 Years

Notice Period: 1 Month and below

Location :Chennai, Peringudi, Global village

Jd

Provide L1 & L2 support on ServiceNow IRM & SecOps solutions
Assist internal BNPP users, answer users questions, identify and report defects
Performs routine maintenance to include performance monitoring and error identification/remediation
Analyzing and resolving L1-L3 tickets on a daily basis
Ticket creation and documentation, troubleshooting issues
Manages Update Set creation and migration
Schedules and verifies instance clones
Leads ServiceNow upgrade planning and execution with the Change Manager
Participation on handover meetings DEV OPS (part of release)
Collaboration with the implementation team, Platform team, L3 & L4 support and other internal IT departments

Technical & Behavioral Competencies

Good understanding of ServiceNow modules: Platform, Application/Integration, Event, ITSM, IRM, SecOps
Databases understanding (MySQL knowledge preferred, Oracle SQL)
XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP
2 years experience in L2, L3 support

Salary: INR 5,00,000 - 9,50,000 PA.

Industry:/ /

Functional Area:,

Role Category: Admin/Maintenance/Security/Datawarehousing

Role: Management Information Systems(MIS)-Manager