ad

shift Lead Jobs in Mumbai - For a client of TeamLease Services Ltd

shift Lead
For a client of TeamLease Services Ltd
For a client of TeamLease Services Ltd
Last Date 04 Aug 2020
Apply Now

For a client of TeamLease Services Ltd - Job Details

Date of posting: 05 Jun 20

Responsibilities:-

 Contribute to short and long-term operational planning and strategy as a member of the

management team, effective Team Management thereby ensuring customer satisfaction

 Manage, Drive and improve the effectiveness and efficiency of the service support delivery

Team.

 Support the Operations Manager to Improve the operational systems, processes and policies in

support of organizations mission -- specifically, support better management reporting,

 Information flow and management, business process and organizational planning.

 Provides inputs towards process improvements.

 Deliver the Services with defined Service Level Commitments

 Drive the operation effectively by following & applying the ITIL, ITSM & industry best practices

 Single point of contact for customer for any escalation, projects & communication during his

shift .

Key Spoc for

• SPOC for all operational requirement during his shift timings,

• Satisfying customer queries and follow up on escalated issues.

• Day to day Operational Trend Analysis and driving the shift Operations accordingly.

• Team Integration, coordination and Management

• SPOC for all escalations within the scope of delivery during his shift timings.

• Shift Roaster Management, Driving to meet the deliverables within SLA , recognizing the efforts of the

team.

• Ensuring process adherence by the Team and Maintain Team décor and discipline on the Operational

Floor.

• Drive/Support initiatives in the management team and organizationally that contribute to long-term

operational Documentation and Reporting.

Skill Profiles:-

 4 years or more relevant experience in IT services field & Remote Infrastructure management

operations with experience in managing a technical support team as Supervisor roles -Shift

Lead/Team Lead .

 Bachelor’s degree in Computer Science, Engineering, Telecom, Business, or related field or

equivalent

 Experience in driving Lean Sigma projects for operation efficiency improvements - mandatory

 Excellent knowledge on ITIL / ITSM methodology in applied form on Service Operations for

Global Clients is mandatory .

ITIL Foundation certification – mandatory

ITIL Intermediate  – preferable

CCNA Voice certification – preferable

 Working Knowledge/overview of IP Telephony and Unified Communications & Collaboration

(UCC) environment.

 Basic Familiarity with systems functionality and business continuity

 Experience of using a ITSM call logging system(SM/SM7/Remedy/HPSD/Clarify/Service Now.

 Experience of working to defined service level- SLA commitments

 Ready to work in 24 * 7 delivery environment

 Good Knowledge on ITIL framework.

Job Summary

Job Type : Full Time
Job Category :
Hiring Process : Face to Face Interview
Who can apply : Freshers

About For a client of TeamLease Services Ltd

NA
Apply Now
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
PHP Developer
BCA, BE/B.Tech(CSE), BSc(CS, Engg.)
.Net Developer
BE/B.Tech, MCA, ME/M.Tech, MSc, Other Course
Software Engineer Back End
Diploma, BCA, BE/B.Tech, BSc, MCA...
web developer
Diploma, BCA, BE/B.Tech, BSc, MCA...

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

For a client of TeamLease Services Ltd recruiting shift Lead candidates nearby Mumbai.For a client of TeamLease Services Ltd vacancies for shift Lead is recruited through Written-test, Face to Face Interview etc.
For a client of TeamLease Services Ltd Company recruits a lot of candidates every year based on the skills . The candidates with BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Mumbai can apply for shift Lead position in For a client of TeamLease Services Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a client of TeamLease Services Ltd recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of For a client of TeamLease Services Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of For a client of TeamLease Services Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a client of TeamLease Services Ltd and near your city and get a secured career.