Social Media Analyst Jobs in Bangalore - Rivera ManpowerServices
Job Description
- Job Description
A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.
Responsibilities
-Proactively attend all the queries, complaints, requests across the companys social media platforms.
-Raise issues to the concerned teams and follow up for resolutions
-Proactively and continuously keep the customer and stakeholders informed about the status of the problem
-High level of individual discretion to ensure customer satisfaction and business success
-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Requirements
-Good command over English Language, ability to effectively communicate information in written format.
-Working knowledge of platforms like Facebook, Google Play Store and Twitter
-Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
-A problem- solving attitude
-Should be smart, witty and have a sense of humor
-Willingness to work in shifts (24/7 working environment)
*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.
DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED.
Desired Candidate Profile
* Candidates who are Freshers/Recent graduates/Candidates with relevant experience can apply
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work
Required Candidate profile
* Candidates who are Freshers/Recent graduates or relevant experience can apply*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work
Perks and Benefits
Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.Salary: INR 2,00,000 - 5,00,000 PA.
Industry:BPO, Call Centre, ITeS
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Employment Type:Full Time, Permanent
Job Particulars
Role seo social media
Education BA, BBA/BBM, BCA, BHM, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id698762
Job Category BSc/BCA/BBM , Digital Marketing
Locality Address
State Karnataka
Country India
About Company
Rivera Manpower Services has
been in the business of recruitment and consulting since the year 2011.
Adjudged the best consultancy for volume hiring consistently for the past Five
years (2012, 2013, 2014,2015,2016 ) in Bangalore. We provide the best
recruitment services on par with industry standards
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