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Social Media Executive Jobs in Bangalore - Rivera ManpowerServices

Social Media Executive

Rivera ManpowerServices
experience-icon 0 Years
salary-icon 4000 - 45000 Monthly
Expired

Posted: 10 Aug 19

Job Description

    Process : Social Media 

    Designation : Executive / Sr. Executive 

    Required Skill Set:

    UG / Grad / PG - Fresher or Experience
    Excellent in English (Verbal and Written)
    Thorough knowledge in Social Media and Customer service
    Flexible to work in Shifts

    Salary: For Fresher 20K and For Experience upto 35K In hand

    Please find below the JD : 

    A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries.

    Responsibilities : 

    Proactively attend all the queries, complaints, requests across the companys social media platforms
    Raise issues to the concerned teams and follow up for resolutions
    Proactively and continuously keep the customer and stakeholders informed about the status of the problem
    High level of individual discretion to ensure customer satisfaction and business success
    Build credibility with customers by empathising with their problem in words, proactively understand their needs and respond promptly

    Required Candidate profile

    Required Candidate profile

    Good command over English Language, ability to effectively communicate information in written format
    Working knowledge of platforms like Facebook, Google Play Store and Twitter
    Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
    A problem- solving attitude
    Freshers is also fine with excellent communication
    Customer service experience of at least one year
    Should be smart, witty and have a sense of humor
    Willingness to work in shifts (24/7 working environment)
    Perks and Benefits 

    Performance Based Incentive/shift Allowance/over TIME Allowance.

    Perks and Benefits 

    Night Shift Allowance + BOTH WAY CABS / Client Incentive

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id671345
Locality Address
Country India

About Company

Rivera Manpower Services has been in the business of recruitment and consulting since the year 2011. Adjudged the best consultancy for volume hiring consistently for the past Five years (2012, 2013, 2014,2015,2016 ) in Bangalore. We provide the best recruitment services on par with industry standards
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