Social Media Genius - Customer Champion recruitment at Revenew Internet and Commerce LLP, Mumbai

Job Description:

• Manage facebook/ Instagram/ Pinterest pages and determine what works best with a view to actively engage fan page audience.
  
• Generate demand via posts/uploads, provide info as responses to user comments and successfully convert/monetize queries into transactions.
  
• Increase the size of overall page audience. Building a large and actively engaged audience will be essential social media goals.
  
• Support existing customers by responding to user feedback, queries and other posts/comments by users. Tactfully responding to negative feedback and addressing customer concerns will be required.
  
• Incoming candidate will be the sole touch point for all customer interactions be it on website, mobile or social media.

• Must have an in-depth understanding of social media, building and engaging audiences and utilize page analytics/insights to increase user activity.
  
• Must possess superior communication and conversational skills, understand consumer psyche/behavior and have the passion to solve customer problems. S/he must strive to achieve customer delight in every customer interaction.
  
• Any prior experience/project to demonstrate capabilities with social media, e-commerce, sales and/or customer support would be a big plus.
  
• People who can think and DO, are passionate about e-commerce/ internet, social media, data analytics and care about delivering quality consumer experiences are welcome to apply.
  
• Candidates from Marketing, Tech/Engineering backgrounds will be preferred. 
  

Current Location:

• Candidates currently living/studying in Mumbai only will be eligible for this profile.