Software Support Engineer Jobs in Ahmedabad,Gandhinagar - Accrete Infosolution Technologies LLP
Job Description
- Technical skills required:#csharp, #ASP.NET,#MSSQL, Strong #RDBMS Concept, Strong #OOPS concepts, Good Communication skills, #API development, Knowledge of #SignalR, #Node.js & #MVC is an added advantage.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat until they’ve solved a technical issue properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to the internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Proven work experience as an Installation and Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco, CCNA/CCNP or similar technologies is a plus
- Qualification:Bachelor/Diploma degree in Information Technology, Computer Science or equivalent
- Experience: 0 to 1 year
- Location: Infocity, Gandhinagar
Job Particulars
Role it software engineer
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id618579
Job Category IT/Software
Locality Address
State Gujarat
Country India
About Company
Accrete InfoSolution Technologies LLP (AITL) is aimed to provide affordable IT solutions with current edge technologies. AITL encourages growth through end-to-end IT solutions for you. AITL focuses on maximizing business value and overall operation efficiency and can contribute flexibility, scalability and agility to business. We strive to achieve customer satisfaction and consistent growth by continuous improvement. Our dedicated team will support customer's core business values through teamwork and fully committed to customer's success.
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