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Solution Specialist Jobs in Bangalore - Matic Network

Solution Specialist

Matic Network
Expired

Posted: 14 Oct 20

Job Description

Requirements
  • 2 to 5 years of experience
  • Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
  • Communicating effectively (both verbal and written) with our customers and internal stakeholders
  • Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
  • Adding recurring issues to knowledge base articles or FAQs to minimise the turn around time on closing support tickets
  • Give constant and constructive feedback to team leads, product and engineering team to improve customer experience and suggest process improvements.
  • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
  • Communicating well with different audiences (developers, technical and non-technical users)
  • Follows standard practice and procedures to solve problems; analyses situations or data. Monitors situations and data
  • Exchanges straightforward information, asks questions and checks for understanding

Will be a bonus if you have any/all of the below experience:
  • Experience in any programming languages like GO, Python
  • Linux/Unix operating systems and REST API
  • Database (SQl/Oracle)
  • Exposure or hands on experience in AWS/Kafka/Elastic Search
  • Blockchain experience

Job Particulars

Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1014781
Locality Address
Country India

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