Solutions Support Engineer Jobs in Gurgaon - Ciena India Private Ltd.

Solutions Support Engineer
Ciena India Private Ltd.
1 to 3+ Years
Ciena India Private Ltd.
Last Date 01 Aug 2020
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Ciena India Private Ltd. - Job Details

Date of posting: 02 Jun 20
Solutions Support Engineer, Virtualized Edge
1 - 5 years
Responsibilities :
- Provide both post-sales and pre-sales solution support activities. Triage and isolate issues.
- Collaborate with system component owners, internal or external to Ciena, for issue resolu
tion in compliance with service level agreements.
- Support orchestration, Network Function Virtualization Infrastructure (NFVI),and enterprise
Virtual Network Functions elements.
- Perform testing of solutions along with troubleshooting techniques to identify and resolve
- Perform root cause analysis of issues.
- Perform solution life cycle management activities: evaluation and impact assessment of re
visions to solution components. Assist in validation of solution configurations and release
- Contribute to knowledge base and competency development of the team
- Create documentation and knowledge sharing content/competency development for col
leagues, partners, and clients.
- Assist with staging and demonstration of proof of concepts (PoC) for customers and customer clients.
- Identify and create processes and tools and other improvements to optimize the capabilities
of the practice.
- Provide status and resolution communication to both internal and external stakeholders.
Experience and Personal Skills
- The successful applicant for this role will have 10+ years of experience working in the Infor
mation and Communications Technology (ICT) field. Two or more years of NFV/VNF applica
tion experience.
- Experience in a technical support role with an equipment vendor, software vendor, or sys
tems integrator for multi-vendor solutions.
- Technical knowledge and experience in cloud computing and network function virtualizatio
n, orchestration (MANO),Network Function Virtualization Infrastructure (NFVI),and enterprise Virtualized Network Functions (VNF).
- Experience with enterprise VNF s such as firewall, SBC, router, load-balancer, and SD-WAN.
- Certification or familiarization with hypervisor technologies and software for building and
managing virtualized services: OpenStack, VMWare, Linux, RedHat, and public clouds.
- Network testing methodologies including test set usage and automation: Ixia or Spirent.
- VNF and NFVi tools and standards knowledge.
- Has performed cloud deployments and migrations.
- Rest API, automation, and scripting skills are valuable including: Ansible, Gitlab CI, JSON,
and Python.
- Understanding of ethernet and IP networks: network design, routing protocols, L2/L3, MEF,
and network security.
- Excellent written and verbal communications skills.
- Bachelor s degree in electrical engineering, computer engineering, computer science or
equivalent experience.
- Problem solver. Self-starter. Can gain collaboration of colleagues, partners, and third-parties
with influence and respect. Performs well under pressure.
- Willingness to perform a variety of tasks in a start-up mode.
- Customer support activities may involve extended workhours when escalated issues occur
and during maintenance intervals.
- The ability to travel to support customer issues..
Rewarding experience. Meaningful outcomes.
Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.
Education :
UG :Any Graduate in Any Specialization
PG :Post Graduation Not Required

Job Summary

Job Type : Full Time
Job Category : IT/Software,1 to 3 Yr Exp
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3+ Years)

About Ciena India Private Ltd.

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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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