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Specialist- Business Application Support Jobs in Bangalore - Bayer

Specialist- Business Application Support

Bayer
Expired

Posted: 15 Dec 20

Job Description



POSITION PURPOSE:

Specialist works as part of a large global CFT (cross functional tools) team, on single or multiple Business Applications tools and/or processes. Role supports with different tools to address issues user faces on a day to day basis thru resolution and if required by coordinating with other teams.

The position focusses on the following areas:

  • A level support – handling of users incidents, providing support, consultancy and troubleshooting
  • Implementation of new developments and improvements related to the tool by taking support and guidance
  • Support expert on projects related to the tools implementation or upgrade

  • YOUR TASKS AND RESPONSIBILITIES:

    • Provide support services for applications and tools, in line with established SLA’s, safeguarding operational stability
    • Identify improvements to provide long-term solutions in line with quality assurance measures
    • Ensure processes and tools are correctly documented
    • Manage customer expectations and deliverables, respecting Service Level Agreements
    • Effectively communicate and collaborate with other Support levels, in an international and multi-cultural environment
    • Evaluate and escalate risks whilst finding appropriate mitigation measures
    • Ensure regular communication with other Support levels or impacted stakeholders

    WHO YOU ARE:

    • Degree in Information Technology
    • Technical support on applications – Handling of users incidents, providing support, consultancy and troubleshooting
    • Overall 3+ years’ of experience in SSC or Technical resolution (If tech support preferred)
    • Prior experience in end to end Business Processes or relevant environment as Team member of a medium sized project
    • Experience in S2P or O2C
    • Experience in managing some tools (as example YD, SSF, SAP, Sharepoint, etc)
    • Working knowledge of SAP, MS Office applications
    • Excellent analytical skills, self-driven & result Oriented
    • Should have innovation mindset
    • Good communication skills, ability to influence stakeholders – Plan and Aligns
    • Logical reasoning, ability to take decisions on process and control related areas
    • Ability to develop good relations with team members/stakeholders & Demonstrate Customer Centricity
    • Ability to multitask, work under pressure and meet deadlines
    • Should be highly agile & Quick Learner
    • Tools managed:
      • SAP
      • SharePoint
      • YourDoces
      • SSF
      • Smart Buy
      • Ask-Video
      • ROIPE support
      • EDI
      • Transformation Hub 

    Your application

    Are you looking for a new challenge where you can show your passion for innovation? Are you interested in working as part of a global team to improve people’s lives? Then send us your online application including cover letter, CV and references.

    Job Particulars

    Who can apply Experienced (3+ Years)
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id1067067
    Locality Address
    Country India

    About Company

    Bayer
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