Specialist- Business Application Support Jobs in Bangalore - Bayer
Specialist- Business Application Support
Bayer
3+ Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 15 Dec 20
Job Description
POSITION PURPOSE:
Specialist works as part of a large global CFT (cross functional tools) team, on single or multiple Business Applications tools and/or processes. Role supports with different tools to address issues user faces on a day to day basis thru resolution and if required by coordinating with other teams.
The position focusses on the following areas:
- Provide support services for applications and tools, in line with established SLA’s, safeguarding operational stability
- Identify improvements to provide long-term solutions in line with quality assurance measures
- Ensure processes and tools are correctly documented
- Manage customer expectations and deliverables, respecting Service Level Agreements
- Effectively communicate and collaborate with other Support levels, in an international and multi-cultural environment
- Evaluate and escalate risks whilst finding appropriate mitigation measures
- Ensure regular communication with other Support levels or impacted stakeholders
- Degree in Information Technology
- Technical support on applications – Handling of users incidents, providing support, consultancy and troubleshooting
- Overall 3+ years’ of experience in SSC or Technical resolution (If tech support preferred)
- Prior experience in end to end Business Processes or relevant environment as Team member of a medium sized project
- Experience in S2P or O2C
- Experience in managing some tools (as example YD, SSF, SAP, Sharepoint, etc)
- Working knowledge of SAP, MS Office applications
- Excellent analytical skills, self-driven & result Oriented
- Should have innovation mindset
- Good communication skills, ability to influence stakeholders – Plan and Aligns
- Logical reasoning, ability to take decisions on process and control related areas
- Ability to develop good relations with team members/stakeholders & Demonstrate Customer Centricity
- Ability to multitask, work under pressure and meet deadlines
- Should be highly agile & Quick Learner
- Tools managed:
- SAP
- SharePoint
- YourDoces
- SSF
- Smart Buy
- Ask-Video
- ROIPE support
- EDI
- Transformation Hub
Are you looking for a new challenge where you can show your passion for innovation? Are you interested in working as part of a global team to improve people’s lives? Then send us your online application including cover letter, CV and references.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1067067
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
Bayer
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